Candidate Profile

TUSIIME PATCY

UGANDAN, Kampala Uganda +256758207842 patcytusiime8888@gmail.com

SUMMARY

• Energetic self-starter with experience in Customer Relations and Marketing.
• Excels in providing exceptional controls and fraud mitigation
• Currently pursuing a Master’s in Business Administration Finance and Accounting
• Performance management (Talent Development), Talent acquisition (Recruitment), scheduling

EDUCATION

Makerere University Business School-MBA Finance and Accounting March 2022 – To date.

MAT Abacus Business School. – ACCA Level 2    September 2020 to Date

Uganda Christian University Mukono-Bachelors of Science in Accounting and Finance

September 2015- May2018   First class degree

WORK EXPERIENCE

August 2021 – Present – Internal Control officer.

• Carried out relevant internal control checks to ensure effective discharge of the control functions across all Business and service offices including the Head office functions and Branch network in line with the Internal Control department strategy capturing income leakage by 90%

Nostro reconciliation including Bank of Uganda nostro reconciliations.

Covered control duties in four branches with zero fraud for 4 months.

• Assessed, analysed and measured risk relating to operational standard and make recommendation for policy amendments/process improvement based on emerging control issues and risks.
• Conducted prompt investigation of breach of policy and procedures for disciplinary action and first level investigation on frauds and forgeries including customer’s complaints in line with investigation guidelines.
• Continuously reviewing, evaluating and establishing that open items in the Bank’s GL accounts are current, valid and promptly resolved in line GL policies reducing on errors that could have costed 50% loss.
• Carried out periodic (daily/weekly/Monthly and Quarterly) assessment, evaluation of expenses and seek for approval from the CHIC in line with the expense management policy which reduced branch costs by 70%
• Conducted control trainings /sensitizations on the learning points or recommendations arising from various investigations or policy/control lapses and monitor compliance of recommendations as need may arise
• Prepared and submitted daily/weekly/Monthly/Quarterly analysed control reports, highlight trends and issues for management/CHIC /other stakeholder attention while ensuring integrity.
• Provide proper training to the customers regarding the operations of the bank
• Scheduled meetings to discuss the various strategies of improving the marketing abilities of the staff members and how to retain the customers

February 2021- May 2021 Finance Assistant/Cash officer at United Bank for Africa

• Ensured efficient management of cash holding and vault administration which ensured 100% safety.
• Ensured availability and workability of working tools for tellers which enabled good customer service and customer satisfaction.
• Authorized all cash transactions above tellers’ limits reducing errors that mitigated loss up to 55%
• Constantly reviewed tellers’ pay-out limit, considering the tellers’ error rates reduced fraud and forgeries that save the bank up 60%loss
• Provided effective service support needs for the tellers to ensure that teller cubicles are manned and functional at all times which enabled them increase on knowledge on how to run the systems.
• Ensured zero fraud tolerance / error rates
• Disapproving and sanctioning of the loans that the customers have applied for taking into consideration all the policies of the bank while approving or disapproving the loans
• Identifying the requirement of the customer and accordingly, assisting the customer to find out the appropriate solution
• Suggesting to the customer with a suitable consumer product of the bank, so as to meet the business requirements of the customer
• Enforcing, learning, translating, and understanding the laws and regulations of the bank tasks to serve the clients in the right way
• Oversee and manage the general functions of the bank
• Ensure that the employees of the bank are cognizant with the vital business objectives and aims of the bank

August 2019 to august 2021 Teller at United Bank for Africa

• Received customer’s card deposits.
• Made batch card loads for fuel cards as required.
• Ensure proper and accurate balancing of cash transactions on a daily basis without causing any loss to the bank.
• Ensured a customer friendly disposition at all times that created up to 85% customer loyalty.
• Ensured maintenance and effective utilization of physical assets which reduced costs to the branch with a margin of 10%
• Any other duties as assigned by Head cash management and head card centre.
• Call over of daily transaction which enabled to identify any errors before turning into physical loss.
• Daily preparation of cash proof.

January 2019 to July 2019 Branch Accountant- Brac Uganda Bank Limited

• Processed vendors’ invoices and payments, managed petty cash float and proper
• Created and maintained appropriate financial systems (orbit-R system) and ensured effective and transparent use of financial resources for timely and informative reporting in line with the organisation policies and procedures.
• Maintained proper documentation and filing of all finance and administrative information including all vouchers
• Carried out data upload and reconciliation through Orbit System
• Ensured all transactions are properly accounted for and recorded in accordance with standard financial reporting procedures. All internal controls are monitored to ensure regular compliance and data integrity.
• Kept all office resources under my custody safe and limiting access into cash office by unauthorized persons.
• Reviewed petty cash vouchers (pay outs which didn’t exceed one million)
• Carried finance assessments, capacity building, supervision, and monitoring, as well as financial reporting.

January 2019 to July 2019 Finance Intern- Housing Finance Bank

SKILLS

Runyankole- Fluent                         English – Fluent                      French – Conversational

Referees

Kajumba Jackline

Customer Service Manager

United Bank for Africa

Email: jackline.kajumba@ubagroup.com

Mobile: 0774974393

Mr. Mukana Julius

United Bank for Africa

Team Lead Internal Control

Email: julius.mukana@ubagroup.com

Mobile:0782700014/0750202924

Namyenya Justine Kalanzi

Operations/Finance manager

Last Mile Health

Email: justinekalanzi@gmail.com

Mob; 0776750668/ 0756870077

I TUSIIME PATCY declare that the information provided above is true to the best of my ability.