Holder of Bachelor of Arts in Social Sciences degree from Makerere University Kampala. A self-motivated and hardworking individual who does work very well even with less or no supervision at all, with commitment to making a difference in areas of responsibility. Able to use own initiative and also work comfortably with colleagues. Open minded and able to communicate concisely and articulately with clients and colleagues.
Skills
Computer literacy Communicate concisely and articulately with clients and colleagues Leadership skills Team builder Innovative and Result Oriented.
Education
- Makerere University Kampala2014-2017 : Arts in Social Sciences
Grade / GPA : 3.75
Qualification : Bachelors - St. Augustine’s College Wakiso2012-2013 : UACE
Grade / GPA : 9
Qualification : UACE - St. Augustine’s College Wakiso2008-2011 : UCE
Grade / GPA : 2
Qualification : UCE
Experience
- CBA UGANDA LIMITEDFebruary 2021 - To date : Call Centre Representative
Yearly Salary : 7,200,000
Job Duties :• Resolving pending complaints from the Contact Centre as and when they came in and escalate pending issues to supervisors. • Canvassing assigned territories to present company products to potential customers. • Meeting or exceeding weekly, monthly, and yearly sales quotas. • Assisting management in identifying viable marketing and pricing strategies. • Demonstrating product features to customers. • Serve existing customers by optimizing current purchase plans and acquiring new customers by reaching out to leads. - ISON BPO UGANDAOctober 2019- January 2021 : Acting Inbound Quality Analyst
Yearly Salary : 5,400,000
Job Duties :• Maintaining Agents performance through Assessments and regular feedback and met Customer Expectations. • Achieving on the role of maintaining the Company’s Quality score target as per Client’s role. • Recognized as a Quality Ambassador Team geared to support the entire Agent Team to get Brand Affiliation and adherence to Brand Control Points • Computing Trends Analysis reports to have a clear follow-up and individual Agent Evaluation. • Collecting Customer feedback, escalating and follow up on the call back tracker. • Coaching and giving Feedbacks to Agents - ISON BPO UGANDAApril 2018- January 2021 : Customer Care Representative
Yearly Salary : 5,400,000
Job Duties :• Educating Customers on available Company Products. • Resolving pending complaints from the Contact Centre as and when they came in. • Receiving and handling Customer’s queries in a timely manner. • Building the company brand and conveying Customers on board through daily activations. - PRIVATE EDUCATION DEVELOPMENT NETWORKJanuary 2018- February 2018 : Researcher
Yearly Salary : 300,000
Job Duties :• Collecting data from government and private schools in Mubende district • Empowering and educating the girl child on the advantages of going to school. • Educating pupils how to save from the little money they are given as pocket money on a weekly basis • Gathering data on how the pupils in rural primary schools can use the available resources to make something positive out of it.