Candidate Profile

Experience

• FINCA PLUS LLC (d.b.a, 'Bright Life'
   March 2019 todate :  Business Manager
   Yearly Salary : 86,400,000
   Job Duties : 
  Accountabilities Sales Team Management: Directly supervise, motivate and monitor a group of Sales Supervisors and their agents, making sure to deliver sales targets and repayment rates per portfolio. Provide day to day sales guidance to ensure sales efficiency. •KPI Tracking: With the guidance of the Head of Sales and Marketing, develop and maintain accurate KPIs for the sales agent network, and monitor KPIs to increase efficiency and productivity of the agent network. Leads Generation: Manage marketing, promotional and other event schedules for regional, partner and other sales events in an effort to generate leads for social impact. Effective communication: Interface with the Operations, Customer Experience, and Finance departments. Serve as a support for the finance team for regular reporting, and liaise with the CX team to provide end to end feedback from customer engagements and therefore improve the customer sales experience. Strategic initiatives: Follow through and execute strategic initiatives as guided by the Head of Sales and Marketing, in a bid to grow our sales effectiveness, channels and partner engagements. Leadership: Identify, recruit and train high-performing Sales Agents and Sales Supervisors. Deputize the Head of Sales and Marketing as and when need arises. Business Insights: Provide daily, weekly and monthly insights on business performance and the trajectory thereof, to ensure team preparedness to bridge the gaps and succeed at their goals. Strategic Objective; • Ensure achievement of sales targets by every supervisor, through sales agents on a monthly basis. • Ensure achievement of portfolio delinquency ratios per supervisor per sales region. • Coordinate internally with the operations and cx teams to deliver excellent customer experience. •Build customer loyalty and a referral base for future opportunity mining for lateral and horizontal opportunities. • Build a sales and service excellence brand. • Grow the BrightLife brand reach to more than 10 million families within twelve months. • Ensure effective BrightLife brand presence at strategic and marketing events for both sales and other marketing benefits. • Ensure optimum productivity of the sales team. •• Ensure team accountability and performance review • Provide an atmosphere for sales excellence •• Provide leadership to the sales supervisors to ensure maximum excellence and productivity.
• Solarnow Services limited
    March 2017 – Nov 2018 :  Regional sales Manager
   Yearly Salary : 64,800,000
   Job Duties : 
  • Manage and direct a sales force to achieve sales and profit goals within the region. • Establishes sales objectives by creating a sales plan and quota for region in support of organizational objectives • Accomplish region sales human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees in assigned region • Communicate job expectations to the region sales team, plans, and monitors, appraises, and reviews job contributions; plan and reviews compensation actions while enforcing policies and procedures of the organization. • Meet region sales financial objectives by forecasting requirement, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions. • Achieve region sales operational objectives by contributing regional sales information and recommendations to strategic plans and reviews, preparing and completing action plans. • Maintain quality, and customer-service standards resolving customer problems timely, carry out audit, identify market trends determining region sales system improvements and hence implement change. • Maintain and expand customer base by building and maintaining rapport with key customers and identifying new customer opportunities. • Spearhead any promotional activities for new and the slow moving products within the region to enhance sales by conquering a wider market. • Carry out a survey on customer needs and, trends threatening competitors and reporting back appropriately to Top management. • Participate in the regional trade fairs with the support of the promotion team to create awareness and maximize sales profits. • Recommend product or service enhancement to improve customer satisfaction and sale potential. • Work closely with the Branches and get any required data from them as and when required by management.
• Platinum Credit ltd
    Oct 2013–may 2015 :  Sales manager
   Yearly Salary : 35,520,000
   Job Duties : 
  Accountabilities Procure sales 1. Open contact/relationships with key staff of employers(Public service) in your branch jurisdiction 2. Recruitment; Branch must have at least active 24 sales reps based at the branch. Extra sales reps can be recruited at locations that don’t have a PCL office for example a distant district. 3. Training on the Product and process of making a loan • The uniqueness of the product • Target market and who qualifies(age, contract, affordability, Political offices) • Sales cycle from the perspective of PCL product • Loan documentation(requirements) • Remuneration (Sales commission structure) and incentives • PCL staff welfare and how the rep can participate and benefit • How to make a presentation and answer questions and handle objections. 4. Penetrating the field/ Market • Ensure you have Marketing materials; Fliers, Posters, loans books, Brochures. • Identify all government workstation in your assigned votes by Employer and actual location. • Design a plan for reaching these various work stations and assign these to the sales reps available to make presentations about the product • Supervision of sales activities to confirm; a) The visits and presentations at the various work stations are actually happening. b) The PCL brand is visible in the form of Posters pinned. c) Has each rep generated any prospects? d) Has each rep followed up on his/her deals in the pipe line? • Give support to team members with presentations in the day in the field • Coaching the reps with poor sales to assist them improve their sales. • Ensuring that all loans generated are paid in less than 24hours. Support collections activities originated at Head office • Maintain key relationships relevant to collections activities • Delivery of deductions schedules, payment requisitions and acknowledgements, correspondences from PCL to PPOs of all the votes under the branch • Return of proof of receipt of deduction schedules, correspondences from PCL to the votes to head office. • Collecting of payments schedules that are reconciling with the total cash paid by the votes • Ensuring all monies deducted by the votes under the branch are paid/remitted to Pcl. • Ensuring all new loans from the previous month are captured by the votes for deductions where Data capture happens in the votes under your branch. • Making collections field visits to defaulting customers to get them to pay or understand the issue causing the default. Ensure Great customer experience at the branch Efficiently and effectively handle the following; • Customer Inquiries • Customer Complaints • Fraud cases • Branch team dress code • Branch premises presentation and smartness • Branch staff relations • Branch teambuilding Any other duties as may be assigned from time to time
• Warid Telecom
   June 2012 – August 2013  :  Teritory manager– Warid Pesa
   Yearly Salary : 31,200,000
   Job Duties : 
  Accountabilities • Warid Pesa sales Representative • Sales target achievement • Growth of sales volumes • Retail promotion execution • Opening up new outlets • Sales information management • Routing
• East African Breweries Ltd
   march 2009 - june 2010  :  Business Development Executive -Alvaro
   Yearly Salary : 27,600,000
   Job Duties : 
  Accountabilities • Route to market survey and, managing and responding to consumer contacts. • Ensuring that the pre-sellers team is adequately trained or sensitized on their roles and measured expectations. • Execution of promotions and managing promotional materials of Alvaro. • Generating and growing sales volumes in designated areas. • Handle diligently company assets and any other equipment given as aids to the execution of the job. • Providing information to line manager periodically/routinely on; i. Sales Volumes. • Alvaro Drinks • Empties • Desiccants ii. Market place product sales against competition iii. Management of team performance in the region iv. Product promotional Requirements v. Customer growth reports Advising Line Manager on teams training needs/requirements to improve job performance. Any other assignment as requested by the Line Manager
• Century Bottling Company Ltd.
   May 2005 - Feb 2009 :  Account Developer
   Yearly Salary : 14,400,000
   Job Duties : 
  Key Accountabilities Account Development. New outlet creation, customer relationship building, promotional execution, retail execution excellence, assets placement and control, space management, pricing control and trouble shooting. Merchandising Physical execution of the picture of success, forward inventory stocking and rotation, managing POP (Point of Purchase) materials and backroom organization. Order generation. Outlet inventory assessments, demand forecasting, generate order basing on stocking standards or, generate order basing on forecast. Delivery. Unloading full goods, collecting empties, collect payments, record keeping and back room organization.

URL(s)