Personal Information:
Name(s): John Kennedy Odong
Mobile: +256 770315235
Email: odongjonk@gmail.com
Date of Birth: December /22nd /1987
Work Experience:
Date: June 2018 to date
Organization: KCB Bank Uganda
Occupation/Position held: Direct Sales Representative
Main Responsibilities:
-Sell all types of bank products and services, practice and maintain excellent customer relationship management. meet set monthly targets
Achievements:
-Mobilized over 236 million in liabilities and over 80 million in assets, completed opening over 347 new accounts in my tenure, successfully maintained excellent customer relationship, presented and sold all bank products and services, generated leads, effortlessly supported and worked with team at back and front offices with my experiences at back office as teller and front office as sales officer and customer care Consultant
Date: April 2019 to October 2019
Organization: KCB Bank Uganda
Occupation/Position held: Acting Customer Care Consultant
Main Responsibilities:
–Properly attend to customer queries, resolve and minimize number of customer complaints, cross sell all bank products and services and ensure 100% collection of revenues for services rendered
Achievements:
–Actively attended to customer queries and minimized number of customer complaints
–Trained colleagues in customer care role
Date: October 2018 to February 2019
Organization: KCB Bank Uganda
Occupation/Position held: Acting Teller
Main Responsibilities:
– Receiving cash/paying cash and cheques across the counter, provide excellent customer services all times and cross selling bank products, balancing cash till and collecting all revenues due to the bank
Achievements:
–Minimized loss of cash through practicing due diligence, successfully performed over 90 teller transaction daily on average and top 10 best tellers in teller productivity, cross sold bank products and generated referrals and leads for loans, new accounts and other bank products
Date: December 2017 to January 2018
Organization: PEP Stores
Occupation/Position held: Sales Assistant
Main Responsibilities:
– Provide excellent customer service and appropriately attend to customer queries
–To present, sell and support customers with buying decisions and needs
Achievements:
– Successfully presented product varieties and unique benefits, persuaded, sold and supported walk in customers meet their buying needs and passionately provided excellent customer services with timely and appropriately attendance to customer queries
Date: September 2014 to February 2017
Organization: Pakan Engineering Limited
Occupation/Position held: Marketing Executive
Main Responsibilities:
– Prospect for; engage potential new clients; develop clientele base and intelligent business proposals, maintain and enhance client relationship trough support, informing and guiding about different services and products, mapping out and performing presales/sales engagement with client sand achieve set monthly targets and assisting clients in making buying decisions while explaining services benefits in an accurate and appealing manner
Achievements:
– Saved the company from losing over 40 million contract worth of business by proactive and personally directed problem-solving with client, identified, met and engaged clients and principal decision makers within target contractors, mapped out and performed presales and sales engagements with clients leveraging our market potential and ensured clients received timely and complete information updates and gathered feedback for planning and strategy development, successfully managed 10 with total project worth of over 100 million over 2 years
Date: March to June 2013
Organization: Bata Shoe Co. (U) Limited
Occupation/Position held: Store Manager
Main Responsibilities:
– Generate and improve business performance from current state, make sure Bata is a prominent product in all supermarkets, build and ensure excellent customer services practices and relations, achieve set monthly sales volume and target
Achievements:
– Improved store’s sales by over 4% from 72% to 76% in my tenure, increased store’s sales performance by over 4% from 72% to 76% in my tenure, created and served a customer niche (high-value shoes) and grew it which boosted store unit sales of high-end shoes by over 10 – 15 pairs fortnightly, handled and appropriately attended to customer queries/complaints and concerns, initiated and created a social media customer support platform, ensuring 24hrs/7days attendance to esteemed customers concerns and complaints which increased service quality and level of satisfaction, supported and worked with my supervisor (DSM) to develop sales tactics, business strategy that uplifted our visibility/ business awareness and periodic sales volume, monitored competitors’ products, promotion activities and prices regularly providing us with competitor knowledge for strategy planning
Date: December 2012 to March 2013
Organization: Bata Shoe Co. (U) Limited
Occupation/Position held: Sales Person
Main Responsibilities:
– Present, sell and promote company products and accessories, build and ensure continuous good customer services practices and actively attend to customers buying needs and requests
Achievements:
– Promoted to a Bata Shop Manager Kabbagala Branch within a period of less than 4 months, aided in the management and supervision of shop operations in absence of the manager, ensuring smooth operations, practiced great sales and customer service practices that met customer expectations, satisfaction boosting overall store sales turnover, propelling our store as best performer for the year 2012, developed and practiced appropriate communication and interpersonal abilities which improved work relationship, cooperation, team performance and productivity, assisted customers in making buying decisions, explained product benefits in a proper manner adding value to our services and shop turnover
Date: June 2009 to March 2011
Organization: Jani Bone Care Co. Limited
Occupation/Position held: Marketing /Sales Executive
Main Responsibilities:
– Passionately generate leads, sell and market company products and services, collect payment/ debts
– Provide proper customer care/ relationship management and help clients fill out appropriate documents, deliver products/orders to clients timely
Achievements:
– Presented and sold company products using effective sales techniques boosting product unit sales by 10 units’ monthly
– Researched and identified potential clients, built relationships with new clients, gathered, proactively attended to customer complaints and delivered weekly customer feedbacks, concerns to immediate supervisor, generated leads, prospected for potential new clients and persuaded them into increased business
Education and Training:
Date: June/July 2014
Title of qualification awarded: Bachelor’s Degree (International Business)
Name of Education Institution: Makerere University Business School
Date: Nov/Dec 2003
Title of qualification awarded: Uganda Advanced Certificate of Education (UACE)
Name of Education Institution: St. Kizito Secondary School Bugolobi
Date: Nov/Dec 2003
Title of qualification awarded: Uganda Certificate of Education (UCE)
Name of Education Institution: Kiira College Butiki
Other Trainings:
Name of Organization: Young African Leaders Initiative Network (YALI)
Certificate awarded:
Servant Leadership: The Deciding Difference
- Management Strategies for People and Resources
- Workforce Collaboration and Development
- Design Driven Entrepreneurship
- Strategies for Personal Growth and Development
Name of Organization: Safety Systems (U) Limited
Certificate awarded: Fire Training and Drills
Languages: English, Luo (Acholi/Langi), Kiswahili, Luganda
Skills and Competences:
– Excellent communication and interpersonal skills, passionate learner, committed to work, self-motivated, competent, confident, flexible and open to new ideas
– Great time management and good networking abilities, able to work in a multicultural setting, organized, proactive, creative, strong analytical with good numerical and problem-solving skills, high attention to details, great people skills, able to train and motivate peers, excellent customer care/relationship management, public relation, sales and marketing skills, team player, leader and able to work under minimum supervision and pressure, high level of integrity, honesty and ethical standards, knowledge in KYC and Anti Money Laundering
Computer Skills: MS Office word, MS PowerPoint, MS Excel, MS Outlook, MS Project
Hobbies:
Reading productive articles, blogs, online articles/resources, learning, acquiring and sharing new skills/knowledge, creating the new, inspiring, motivating and encouraging peers, discovering new activities, socializing and gardening
Referees: Mrs. Asero Joy Tukei
Manager Service Quality and Compliance
Gulu Branch
Mobile +256 772983726
E-mail: jasero@ug.kcbbankgroup.com
Mr. Ambrose Odokonyero
Store Manager PEP Plot 1-4 Ben Kiwanuka Street
Pep Stores (U) Limited
Mobile +256 777 611 608
E-mail: a.odokonyero@outlook.com
Mr. Thomas Okete
Branch Manager
KCB Bank
Arua Branch
Mobile +256 772624279
E-mail: tokete@ug.kcbbankgroup.com