Career Objectives
To be highly committed in articulating issues related to my field of work without compromising ethical standards while promoting the image of the organization for both organizational and National development.
Skills
• Ability to make proper decisions relevant to the issue at hand • Ability to work as part of a team • Well-developed communication and analytical skills • Willingness to listen to others • Practical implementation of policies.
Education
Experience
- ABSA BANK UGANDA2015 to date : CUSTOMER CARE
Yearly Salary : 9,600,000
Job Duties :Roles performed • Understand customer needs and develop plans to address them • Identify key staff in client companies to cultivate profitable relationships • Resolve customer complaints quickly and effectively • Forward up selling and cross-selling opportunities to the sales team • Promote high-quality sales, supply and customer service processes • Aim to preserve customers and renew contracts • Approach potential customers to establish relationships • look out for new sales opportunities • Other duties as assigned by my line manager - UMEME UGANDA LIMITED2012-2015 : CUSTOMER CARE EXECUTIVE
Yearly Salary : 12,000,000
Job Duties :Roles Performed I was able to keep track of received data and source documents • Prepared documents, Identifies them and interpreted data to be entered in to the system • Maintained efficient records management system • Compiled, sorted and verified accuracy of data to be entered • Generated reports and responded to inquiries regarding entered data as requested • Responded to customers’ inquiries about bills, new connections and all other related complaints • Raised service orders for complaints in the system and resolved them. • Forwarded all paid up customers for inspection and connection to the metering Department • Created Service points and enrolled meters on system. • Developed a comprehensive knowledge of company products and services • Ensured safety for self and the public and report all safety related incidents. • Performed other job-related duties assigned.