Candidate Profile

Kemigisa Joanita Basome

Customer Care Executive  Kampala Member from 6 years

BIOGRAPHY

Name : Kemigisa Joanita Basome

Sex : Female

Nationality : Ugandan

Marital Status : Single

Tel : +256 702 953042 / +256 775949108

Email : kemigisajoanitabasome@gmail.com

 

PROFILE

I am a career driven and self-motivated person always confident to meet new challenges in responsibility. I am committed to team work with good research, reporting, communication and inter-personal relationship skills.I take responsibility integrity, honesty and service excellence as my guiding principles.

EDUCATIONAL BACKGROUND

  • Year : 2011 – 2014 

Institution :    Makerere University

Qualification : Bachelor of Arts  with Education

  • Year : 2009 – 2010

Institution:      Lowell Girls school, Nsangi- Masaka

Qualification : Uganda Advanced certificate of Education.

  • YEAR : 2005 – 2008

Institution :     St. Joseph’s Girls S.S, Nsambya.

Qualification : Uganda Certificate of Education

SUMMARY OF WORK EXPERIENCE

  • Period : Sept 2017 – To date

Company:  Charmi Tours Consultants Ltd

Position :  Secretary, Receptionist and Personal Assistant to the Managing                                  Director

  • Period : Aug 2014 – Aug 2017

Institution : Mukono Hillside College School, Mukono.

Position :     Teacher of English

CAREER OBJECTIVES

I look forward to a position that exposes me to daily challenges and the furtherance and development of my knowledge in Customer Care Service.

REFEREES

  • Ms. Akampa Jerroline Atim

Head of Finance.

Musinguzi & Co. Advocates.

0701 656385 / 0778 447375

jmakampar4@gmail.com

 

  • Mr. James Bakama

Sports Journalist

New Vision Publishing Company.

0752 663602 / 0772 663602

james.bakama@gmail.com

 

Skills

Good communication skills inter-personal skills computer skills patience open - minded Timeliness.

Education

  • Makerere University
     2011 - 2014 ( 3 years) :  English and Literature
     Grade / GPA :  Second Lower
     Qualification : Bachelor of Arts with Education
  • Lowell Girls School, Nsangi- Masaka
     2009 - 2010 (2 years) :  History, Economics, Literature and Divinity
     Grade / GPA : Advanced Level
     Qualification : Uganda Advanced Certificate of Education
  • St. Joseph's Girls School, Nsambya
     2005-2008 (4years) :  Lower Secondary
     Grade / GPA : Ordinary Level
     Qualification : Uganda Certificate of Education
  • Makerere University
     2011 - 2014 :  English and Literature
     Grade / GPA : Second Lower
     Qualification : Bachelor of Arts with Education

Experience

  • Charmi Tours Consultants Ltd
     Sept 2017 - To date (2years 4 months) :  Office Secretary, Receptionist and Personal Assistant to the Managing Director
     Yearly Salary : shs 9,600,000 per year
     Job Duties : 
    Roles and responsibilities: • Interact with customers professionally by phone, email or in-person to provide information and direct to desired staff members. • Coordinate, schedule and arrange meeting and travel calendars, including business and social events. • Keep physical files and digitized records organized for easy updating and retrieval by authorized team members. • Track and record team expenses and reconcile accounts to maintain accurate, current and compliant financial records. • Keep business, customer and financial records current and accurate to stay on top of changing information and avoid lost data. • Respond to requests for information from various individuals by providing necessary documents. • Organize, store and retrieve files to enhance daily operations and support customer needs. • Organize international and domestic travel arrangements including all transportation and hotel stay for clients. • Support the manager and travel consultants with effective correspondence management, document coordination and customer relations. • Maintain clean reception area to promote positive, professional environment for all stakeholders, including co-workers and clients.
  • Mukono Hillside College School, Mukono
     Aug 2014 - Aug 2017 (3years) :  Teacher of English
     Yearly Salary : shs 6,000,000 per year
     Job Duties : 
    Roles and responsibilities: • Supported student teachers by mentoring on classroom management, lesson planning and activity organization. • Collected, analyzed and tracked data on student progress through frequent assessments to update and enhance learning plans. • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding. • Administered assessments to determine each student's specific educational and social needs. • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities. • Observed and evaluated students' performance, behavior, social development and physical health. • Kept students on-task with proactive behavior modification and positive reinforcement strategies. • Assisted with organization and administration of standardized testing by setting exams for the different class levels. • Prepared lesson plans according to assessment of student needs and learning ability. • Took over classes S3 and S4 for two and a half years, managing all classroom assignments, student needs and record keeping. • Prepared and graded monthly and termly subject tests for students. • Directed after school activities especially inter-class debates twice a week to provide students with interesting opportunities while maintaining student discipline.
  • Charmi Tours Consultants Ltd
     Sept 2017- to date :  Office Secretary, Receptionist and Personal Assistant to the Managing Director
     Yearly Salary : shs9,600,000 per year
     Job Duties : 
    Roles and responsibilities: • Interact with customers professionally by phone, email or in-person to provide information and direct to desired staff members. • Coordinate, schedule and arrange meeting and travel calendars, including business and social events. • Keep physical files and digitized records organized for easy updating and retrieval by authorized team members. • Track and record team expenses and reconcile accounts to maintain accurate, current and compliant financial records. • Keep business, customer and financial records current and accurate to stay on top of changing information and avoid lost data. • Respond to requests for information from various individuals by providing necessary documents. • Organize, store and retrieve files to enhance daily operations and support customer needs. • Organize international and domestic travel arrangements including all transportation and hotel stay for clients. • Support the manager and travel consultants with effective correspondence management, document coordination and customer relations. • Maintain clean reception area to promote positive, professional environment for all stakeholders, including co-workers and clients.

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