Over 5 years of experience with a quick and thorough decision maker ability to resolve customer concerns while keeping everyone satisfied. Dedication to keeping my skills and knowledge up to speed by learning new computer software, working with innovative customer service approaches and being part of a team of knowledgeable colleagues.
Skills
• High moral character and integrity; • Good verbal and written communication skills; • Good customer care and interpersonal skills; • Working knowledge of MS Office applications (MS Word Excel and Internet); • Ability to work under tight deadlines. • Knowledge of accounting and bookkeeping processes
Education
- KYAMBOGO UNIVERSITY2015/2018 : Bachelors of social work and social administration (BSWSA)
Grade / GPA : 3.59
Qualification : Bachelors of social work and social administration (BSWSA)
Experience
- AIRTEL UGANDA2021 MARCH UP TO DATE : CONTACT CENTER EXECUTIVE
Yearly Salary : 400000
Job Duties :• Answering questions about Airtel company's products or services. • Resolving issues and troubleshooting technical problems in regard to data, voice and the devices like broadband, MIFI/ WIFI and router enquiry • Delivering information about a company's offerings. • Providing proactive customer outreach. • Handling customer complaints. • Collecting and analyzing customer feedback.