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Karungi Kajura Resume

Banker  Kampala Member from 3 years

An experienced banker with in-depth banking experience of 10 years at ABSA Bank, an international Pan African bank in retail and SME market segments. I rose the bank’s corporate ladder with the various award recognitions and promotions including the prestigious Premier Relationship Manager and Branch manager roles. I am a highly experienced customer service manager, operations, sales and recovery manager.

I currently work as the Head of Operations and Administration at Bethel Advisors Limited where I have successfully served for the last 5 years. I am dedicated to optimal operations performance and quality customer service. I have enriched my knowledge with established, proved and informed investment advisory to our business clients over these years. I have therefore overseen augmented projects that increased productivity and competitiveness of our various client organizations in both public and private sector environments.

 

Skills

Education

  • University of East London
     June 2022- ongoing : 
     Grade / GPA : 
     Qualification : Master of Science in International Business
  • Makerere University Kampala
     2004-2007 : 
     Grade / GPA : 
     Qualification : Bachelor of Information Technology

Experience

  • Bethel Advisors Limited
     April 2018- To date :  Head of Operations and Administration
     Yearly Salary : 30,000,000
     Job Duties : 
    1. Provide oversight to company operations and ensure up to date service delivery. 2. Support business development processes, like proposal preparation, proposal submission and live project support. 3. Central repository for all compliance documentation. 4. Resource management of our people, time and renumeration. 5. Hiring, onboarding, training and coordinating all staff matters accordingly. 6. Coordinate all finance and accounting duties, i.e., audit processes, tax reconciliations with URA, invoicing and collections.
  • ABSA (Formerly Barclays Bank)
     June- August 2016 :  Premier Relationship Manager- Kampala Road Branch
     Yearly Salary : 37,200,000
     Job Duties : 
    1. Managed High- net worth customers and maintained relations to make business profitable 2. Trained branch sales team on identification of opportunities and how to market premier products and services. 3. Performed Direct call report briefing to head of Retail, Head of Premier and Managing Director on all key relationship management visits with emphasis on client expectations and responses so far undertaken 4. Was immediate primary escalation point for high end customer queries, complaints, and product solution.
  • ABSA (Formerly Barclays Bank)
     August 2014 - June 2016 :  Premier Branch Manager- Acacia Mall Branch
     Yearly Salary : 33,600,000
     Job Duties : 
    1. Drove exceptional retail sales performance for a newly opened branch in the city hub. 2. Provided clear direction to direct sales team to grow our market share in this region. 3. Provided quality customer service. 4. Participated as pioneer branch in Sunrise project to revolutionize branch network into paperless, cardless and overall digital banking 5. Handled daily cash management and branch custodial duties 6. Mentored and coached Tellers to Personal Banker and Custodial duties 7. Managed Performance Appraisals for branch and auxillary sales team
  • ABSA (Formerly Barclays Bank)
     March - August 2014 :  Branch Manager- Kireka Branch
     Yearly Salary : 21,600,000
     Job Duties : 
    1. Branch leadership 2. Quality Business Development 3. Manage branch profitability 4. Handled Corporate Relationship Management of schools in the Kireka-Mukono belt, factories in Namanve Industrial Park, restaurants, entertainment spots and local council for collection dues 5. Managed custodial roles, cash management and branch audit preparations.
  • ABSA (Formerly Barclays Bank)
     June 2011 - March 2014 :  Personal Banker- Kireka Branch
     Yearly Salary : 14,400,000
     Job Duties : 
    1. Delivered accounts, loans and customer service 2. Supported Colleagues in role trainings and career development
  • ABSA (Formerly Barclays Bank)
     March 2008 - June 2011 :  Telesales Customer Advisor
     Yearly Salary : 10,200,000
     Job Duties : 
    1. Engage in sales services via phone 2. Increase number of products sold to clients (Nile Bank customers after merger)

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