Candidate Profile

Experience

• KCB Bank (U) Limited
   April 2018 - Sept 2019 :  Ass. Relationship Manager
   Yearly Salary : 42,000,000
   Job Duties : 
   Create and Manage client relationships and accounts to minimize attrition.  Managing personal and SME banking portfolios and monitor daily branch budget for all accounts and loans.  Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to Retail credit for approval.  Managing relationships with the different stake holders; District Local Governments, NGOs, CBOs, SACCOS, Schools, and SMEs  Managing performance and enrolling news institution into the personal banking loan schemes for easy growth in the personal banking lending space and deposits.  Sales calls and market intelligence gathering  Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.  Perform supervisory role to the Sales Team and ensure Branch Business growth  Prepare and submit relevant reports (Daily, weekly, Monthly and Quarterly) reports as pertains my progress at work.  Receive and solve or escalate both verbal and written customer complaints as well as update complaints register.  Proactively handling and resolving client’s complaints in the most ethical and timely manner  Providing details on most appropriate account type for community banking so as to suit their need
• KCB Bank (U) Limited
   April 2018 - Sept 2019 :  Ass. Relationship Manager
   Yearly Salary : 42,000,000
   Job Duties : 
   Create and Manage client relationships and accounts to minimize attrition.  Managing personal and SME banking portfolios and monitor daily branch budget for all accounts and loans.  Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to Retail credit for approval.  Managing relationships with the different stake holders; District Local Governments, NGOs, CBOs, SACCOS, Schools, and SMEs  Managing performance and enrolling news institution into the personal banking loan schemes for easy growth in the personal banking lending space and deposits.  Sales calls and market intelligence gathering  Risk profiling of potential clients and ensure adherence to KYC and AML policies and procedures.  Perform supervisory role to the Sales Team and ensure Branch Business growth  Prepare and submit relevant reports (Daily, weekly, Monthly and Quarterly) reports as pertains my progress at work.  Receive and solve or escalate both verbal and written customer complaints as well as update complaints register.  Proactively handling and resolving client’s complaints in the most ethical and timely manner  Providing details on most appropriate account type for community banking so as to suit their need
• Stanbic bank (U) Limited
   July 2014 - March 2018 :  Business Banker
   Yearly Salary : 33,600,000
   Job Duties : 
   Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis and submitting applications to Retail credit for approval.  Managing relationships with the different stake holders; District Local Governments, NGOs, CBOs, Schools, SMEs.  Liase with branch-based business-banking customers and provide sound, proactive financial solutions, taking into account customer needs and the bank’s profitability.  Partcipated in developing Local Market Initiative (LMI) for the branch to enable easy management of sales activations and conversions.  Cross selling and increasing customer portfolios (educating and informing, proactively identifying needs, monitoring accounts, diagnosing problems).  Onboarding of different clients on various online payment systems like; Business Online, Enterprise online, Mobile Banking, Internet Banking, e-market trader and many others.  Keeping up to date with developments in the financial markets so as to monitor forex revenues in within portfolio.  Helping clients and business customers to grow, diversify and protect their acquired wealth and investments providing financial literacy.  Drive a sale and service culture with in the team in the branch, and develop sales plan for the branch and ensure they are adhered to.  Carrying out due diligence on potential borrowers, clients or partners.
• Stanbic Bank (U) Limited
   April 2013 - July 2014 :  Personal Banker
   Yearly Salary : 25,200,000
   Job Duties : 
   Responsible for handling Personal customer needs like account opening  Advising personal Customers on the right financial products  Processing Credit facilities for personal customers  Carrying out work place banking. This involved making presentation to employees of different companies (NGOs, Schools, District Local Governments)  Handling of general queries and Concerns in the Personal banking Space.  All ways coach my junior colleagues in areas of knowledge gap; hence there has always been business continuity.
• Stanbic Bank (U) Limited
   Jan 2011 - April 2013 :  Teller and Customer Service Consultant
   Yearly Salary : 19,200,000
   Job Duties : 
   Offering excellent customer service to the Building societies members.  Organising and reconciling petty cash vouchers against the expenses on a weekly basis while maintain the monthly reports as a constant.  Daily cash and cheque handling including foreign payments.  Ensuring that the tills balance up at the end of the day.  Working effectively as part of a hardworking and customer driven team under the set procedures and processes.  Handling all cash related enquiries from customers. Process all inter-company payments.  Community sensitization on banking products. This involved movements to the different schools and sub counties within Yumbe District.  Balanced both ATM and cash, did daily service and replenished cash in the ATM. I also helped maintain an up to date vault register.  Always effected transfers (RTGS, EFT, TT and IAT) and managed all the risks associated with such transfers.

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