Holder of a Master’s Degree in Business Administration with Seventeen years’ working experience in selling, structuring, relationship management and appraising banking services. Ten years at senior supervisory level while the rest are in managerial positions. A team player with demonstrated ability to adapt easily to new situations. Attended many relevant short courses within and outside Uganda. All-round experience in Corporate, Retail and Micro banking cutting across multi-national, local and micro banking environments, and covering a spectrum of traditional and emerging products.
• Detail oriented, efficient and organized professional with relevant experience in accounting, finance and Marketing.
• Good analytical and problem solving skills with well thought out decisions.
• Proven credit risk management, and advanced facility structuring with good negotiation skills
• Strong strategic and conceptual skills, plus a strong business and financial acumen
• Excellent written and verbal communication skills.
• Highly trustworthy, discreet and ethical.
• Team player with strong interpersonal skills that enable building of internal and external networks
• Effective at multi-tasking and working under pressure.
• Strong decision-making, conflict resolution and problem solving skills
• Excellent track record in Direct Selling, Sales Management and Relationship management skills.
Skills
Education
- Strathmore University2011 : Management
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Qualification : CEO Apprenticeship Programme - Cavendish University Uganda2011 : Management and Marketing
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Qualification : Masters of Business Administration - Makerere University2001 : Marketing
Grade / GPA :
Qualification : Bachelor of Commerce (Marketing)
Experience
- Tropical BankApril 2019 todate : Head - Retail Banking
Yearly Salary : 14,500,000
Job Duties :1. Provide leadership to the growth of the Bank’s retail business by growing assets and liabilities with a view of increasing the Bank’s wallet share. 2. Manage the branch network that is spread all over the country, with regular visits to all these branches and periodically review staffing levels to ensure that the branches achieve their performance targets in line with TBL goals and objectives. 3. Forster exceptional customer service practices at branch level by reviewing, evaluating, and re-designing branch customer care strategies; establishing and communicating service metrics; monitoring and analysing results; as well as ensuring that internal support is received from other departments to improve service quality in line with TBL goals and customer objectives. 4. Identify training gaps, competence levels and consult with employees to facilitate their personal development and recommend training programmes in line with the bank’s people management and development objectives, 5. Monitor and maintain a healthy loan portfolio in branches through monitoring, recovering, and maintaining acceptable NPA ratios in line with the bank’s business objectives. 6. Manage operational risk by creating and enforcing a culture of strict adherence to processes and procedures in order to safeguard the bank’s business in line with the Audit and Compliance policies and procedures. 7. Manage the retail sales team to ensure they achieve their targets by directing the team’s focus, set performance targets, analyse sales data motivate and create training opportunities to achieve growth and hit sales targets as per business goals. 8. Evaluate existing as well as new products and services and provide recommendations on ways to improve effectiveness and efficiency to increase business growth in line with the departmental targets and business objectives. 9. Act as a link between Head office and Branches by liaising with other business heads to ensure that branches get adequate and timely support from the support functions in line with the set SLAs. 10. Build, motivate and manage a high performance team committed to achieving success through each other by setting performance targets, coaching, mentoring and evaluating the departmental staff as well as managing discipline, departmental leave and staff rotations in line with HR policies and procedures. 11. Review and consolidate departmental budgets as well as manage departmental costs by guaranteeing optimum utilization of resources both material and human capital, ensuring they are within the planned cost-income ratio, in line with TBL finance goals and objectives. - Finance Trust BankApril 2017 to March 2019 : Team Leader Business Growth
Yearly Salary : 8,900,000
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