Biodata
Career Objective
Education background
Work experience
Competencies
Language eligibility
Hobbies
Referees
Skills
Computer skills Typing skills Problem solving skills Communication skills Negotiation skills Multi tasking
Education
- Makerere University Business School2014-2018 : Human Resource Management
Grade / GPA : 3.34
Qualification : Bachelor's Degree
Experience
- Megan Jacobs and Family Business CentreAugust 2021-February 2024 : Customer Attendant
Yearly Salary : Ugx 500,000
Job Duties : Carrying out banking transactions for customers of various banks like Stanbic, Equity, B.O.A. Confirming and checking customer details validity. Warmly welcome and uplift the image of the business to customers. Maintain and ensure confidentiality of customer details. Educating and assisting customers on various services they enquire such as URA payments. Informing customers about their account statuses and details. Data entry of customers and customers that transpire into various systems. - ISON Business Process OutsourcingMarch 2018-October 2020 : Customer Service Representative
Yearly Salary : Ugx 450,000/=
Job Duties : Handling over 90 calls daily with duties including gathering and updating customer data. Serving and resolving customer queries, accompanied by effective customer education. Updating call Centre agents’ attendance and performance to the operations manager. Making call backs to follow up on customer issues and satisfaction. Spearheading and taking part as well as reporting on Call Centre projects and promotions. Briefing and communicating to fellow and newly hired members about products and any issues that arise. Representing operations department in cross-level and other meetings. Acting supervisor in operations department (Assistant supervisor). Conducting quality analysis for the quality assessment and control team.