OBJECTIVE
I am an analytical critical-thinker who strives to bring a think-outside-the-box solution approach in the projects I take ownership of– with a goal of maximizing efficiency. I work well under-pressure and thrive best in a team environment. One of the common threads noted in multiple past reviews has been that I am very detail-oriented and that I employ an innovative style when executing my responsibilities. My desire is to apply my education in Psychology and Business Administration, my talent, extensive skills and experience from my communications, people management and broadcasting career as well as extensive research into consumer behavior into the organization and add value.
EDUCATION
University of Witwatersrand, Wits Business School Johannesburg, SA
M.B.A. (Research in Marketing and Consumer Behavior) November 2018
Including 6 months as an exchange student at Emory University, Goizueta Business School Atlanta, Georgia
Carleton University Ottawa, Canada
B.A., Psychology August 2008
EXPERIENCE
ANDELA -ADU LIMITED Kampala, Uganda
(A company that builds distributed engineering team with Africa’s top software engineers) Jan 2018 – Present
People Coordinator
- Ensure day-to-day operations of People-related functions are addressed in a timely, efficient, and proactive manner. The objective is to deliver transactions in alignment with agreed HR service standards specifications. Maintain a response timeline of 24 hours and a resolution timeline for employee requests of 3 working days.
- Ensure data integrity coupled with centralizing all the information.
- Facilitate employee engagement through a robust onboarding program that allows new members to integrate well and a system that facilitates supporting them extensively over the first 90 days of their journey. I drive initiatives to drive culture and reinforce our values through events as well as online campaigns in the organisation.
- Drive learning and development programs for leadership and staff to address the gaps in learning as well as develop a learning ecosystem. A learning ecosystem facilitates continuous learning and growth as well as the propagation of a learning culture.
- Performance management through creating an environment that enables employees to perform at their best of their abilities and supporting the employees to meet their goals in an efficient and effective manner.
- Support internal communication in the department and across the organisation to keep the team abreast with critical information on the various platforms.
POWER FM UGANDA Kampala, Uganda
(A national media house with vast coverage and reach within the target audience of youth between 18 and 35) 2012 – 2016
- Successfully managed the strategy, planned, mobilized and executed the vision of “Phat Fest” for the years 2012, 2013 and 2014 (Phat Fest is a music concert held in Uganda that hosts artistes from all over the world and has an audience of approximately 8,000 youth). I led the team that managed the hospitality portfolio which entailed planning the international artistes’ itineraries and managing every aspect of their stay in Uganda ensuring all their needs (budget, scheduling, security, PR, marketing, transport & lodging, etc) were not just met, but exceeded.
- Was tasked to overhaul, restructure & manage the programming department (which consists of radio hosts, music programming, the news department, the content for the programs both pre-recorded and live content) as part of the rebranding effort of the station that within a year resulted in Power FM becoming a major ratings leader in the station’s target demographic & advertisers.
- Led the fundraising team from 2012 -2016 that raised money for “The Power FM Easter In Prison Campaign” by mobilizing listeners in Kampala to contribute and provide supplies for inmates in Luzira Upper Maximum Prison. The team’s efforts consistently exceeded fundraising goals by over 20-30% every year.
Assistant Program Director
- Successfully coordinated & supported the implementation of the radio station’s programming policy and strategy during an extensive company restructure. Specifically, I took charge & owned the change management initiatives that sought to increase overall team morale after the restructure. We noted a 70% increase in “Job Satisfaction” category of the subsequent quarterly reviews, which indicated a positive increase in morale.
- Significantly participated in efforts to recruit radio hosts, and in-charged their training and development. The revamped on-boarding process for new team members resulted in better performance (as noted in employee appraisals) and an increase in employee engagement.
- Managed a market research initiative where the data received as a direct result of this engagement was actively used in the station’s successful rebranding. The repositioning effectively ensured that we were a leading station-of choice to our target audience which resulted in a 35% increase in listener engagement and a jump from 30% to & 61 % increase in sponsorship of on air content.
Radio Host
- I led the strategy teams that remodeled the mid-morning shows and revised the features & content which resulted
in my mid-morning show becoming a major ratings leader per published market research.
- Execute on air promotions and campaigns successfully resulting in consistent sponsorship of the on-air segments on my show.
SANYU FM UGANDA Kampala, Uganda
Pioneer private FM radio station 2010 to 2012
Radio Host
- Led the daily on-air interaction with the station’s target audience through programming content and execution of brand campaigns which resulted in a 30% increase in sponsorship of on air content, station events and listener engagement.
CONVERGYS-CANADA Ottawa, Canada
Customer relationship management for AT&T Account 2008 to 2009
Customer Relationship Manager. Year to Year
- Managed the performance of 35-50 customer center representatives which involved training the team as well as monitoring and evaluating their call quality.
- Resolved multiple client complaints with a nearly 80% first call resolution rate. This was accomplished by actively engaging with each client and taking ownership of each call, addressing each issue, hence eliminating the need for the customer to call back – a 90% decline when compared to the year before.
- Increased the number of retained clients by 15% (year-to-year comparison) ensuring that consistent and quality service is delivered (by consistently trying to convert dissatisfied customers into satisfied ones).
ADDITIONAL INFORMATION
- Founder, Carleton University East African Students Association (CUESA), which had a membership of 300-500 students. I was president for 1 academic year. Thereafter I remained as an active member, principally in-charge of the strategic vision and managing events.
- Volunteer experience: note-taking program with Center for Students with Disabilities at Carleton University; Management and coordination at Ottawa Cisco Blues Festival attracting over 350,000 attendees.
- Mentorship experience: Big Brother/Big Sister Ottawa for 3 years and volunteered in donor program with involvement in fund development.
- Other interests: reading and engaging in book clubs, travel, outdoor physical activity, youth and community development.