An Automotive and Power Engineer with comprehensive experience in caterpillar machines and Diesel-powered generators, Perkins Engines, SEM Machines, Workshop Operations, Field Service Operations and Emergence Response.
EDUCATION AND TRAINING BACKGROUND
- Aug 2006 – May 2010, Kyambogo University of Uganda; Bachelor of Engineering in Automotive and Power Engineering; First Class Honours, CGPA: 4.51.
2. March 2004 – December 2005, St. Lawrence SS, Ssonde: Uganda Advanced Certificate of Education: Physics – B, Mathematics – A, Economics – B, F/Art- C, General Paper – Subsidiary
3. November 2003, Munteme Fatima College, Hoima: Uganda Certificate of Education.
Ordinary Level Exams results: Division I.
EMPLOYMENT RECORD
December 2010 – To Date: Mantrac Uganda Ltd (a Caterpillar® Authorized dealer)
a) Service Supervisor (April 2017 to date)
Achievements:
- Maintained consistent business growth from 2017 to-date
- Continuously improved Job planning and scheduling of service engineers thereby improving efficiency from 69% to current 90%
Responsibilities
- Generate accurate customer quotations
- Job planning and scheduling of service engineers
- Follow up job progress from Opening to Invoicing.
- Provide technical support to engineers both in the field and workshop
- Ensure training and skills development of all Service Engineers
- Relay communication from management to Service engineers and vice versa
- Coordinate weekly tool box meetings
- Report warranty failures to Caterpillar and subsequently administer repairs
- Ensure Engineers’ safety and adherence to Caterpillar contamination control policy.
- Monitoring and controlling service operation expenses
- Managing field service vehicles.
- Keep track of service KPIs
b) Service Technical Instructor (December 2015 to April 2017)
Responsibilities
- Generate quotations for customer training and carry out Customer training
- Assess Engineers’ skills gaps; generate development plans, carryout Knowledge and skills training.
- Train Engineers and Customer on new Caterpillar products
- Prepare training reports and communicate technical challenges to Caterpillar
- Carry out contamination control Audits and reports
c) Service Engineer (December 2010 to November 2015)
Responsibilities
- Pre Delivery Inspections
- Preventive maintenance/ Routine service
- Perform tests, adjustments and/or calibrations
- Diagnosis/ Troubleshooting
- Repairs and component rebuilding
- Overhaul of Engines, transmissions, and Hydraulic & pneumatic components
- Carryout Component Failure analysis and generate Failure Reports
- Mentor trainees
KNOWLEDGE AND SKILLS ACQUIRED
- Reading and interpreting of Engineering drawings, Electrical and Hydraulic schematics
- Reading, interpreting and following manufacturer’s service manuals
- Health, safety and environment best practices in a repair and maintenance environment
- Analysis of Failures to establish root cause
- Team work
- Managing a work team of different age groups
TECHNICAL SKILLS:
a) Caterpillar Engine Works
- Complete overhaul of the following Caterpillar diesel engine models: 3066, 3306, 3116, 3126,3176, C6.4, C6.6, C7, C7.1, C9, C15, C18, C32 and 3500series.
- Troubleshooting Engine electrical and mechanical failures.
- Engine Technical Testing and adjustments
- Engine component failure analysis
b) Caterpillar Power Train Works
- Troubleshooting transmission problems such as gear engagement failure, transmission slippage.
- Overhaul of transmissions and final drive overhauls.
- Torque converter repairs
- Electronic transmission diagnosis.
- Powertrain testing and adjustment.
c) Caterpillar Hydraulics works
- Investigation of Erratic hydraulic systems operations
- Investigating slow movement of implements.
- Rebuild of hydraulic pumps and motors for excavators, track loaders, wheel loaders and bull dozers
COMPETENCE LEVELS
| a. Caterpillar Machine knowledge and Skill competency levels | ||
| Ref # | Machine Model | Skill level Ranking |
| 1 | 300 series Excavators | Expert |
| 2 | Motor Graders | Expert |
| 3 | Wheel loaders | Expert |
| 4 | Compactors | Proficient |
| 5 | Track loaders | Expert |
| 6 | Dump tracks | Competent |
| 7 | Backhoe loaders | Expert |
| 8 | Bulldozers | Expert |
| 9 | Skid steers | Competent |
| 10 | Industrial Engines (e.g Compressors) | Expert |
| 11 | Diesel powered Generators | Competent |
| 12 | Marine Engines | Competent |
| 13 | Telehandlers | Competent |
| 14 | Lift truck | Competent |
| b. Other Equipment Manufacturers knowledge and competency levels | ||
| 1 | Perkins engines | Competent |
| 2 | SEM Machines | Competent |
| 3 | Toyota pickups | Novice |
| 4 | Isuzu Pick ups | Competent |
| 5 | All other Truckers | Novice |
| 6 | Komatsu | Advanced Beginner |
REFEREES
- Eng. Lwanga Ismail
- Director; Gen set & Equipment ltd
- Tel: +256772-518894/+256759-518894
- ilwanga@yahoo.com
2. Eng Daniel Matovu
- Technical Trainer; Mantrac Uganda ltd
- Email: dmatovu@mantracuganda.com
- +256759-521106/+256772-521106
3. Eng. Kato Kazibwe Damiano
- Health and Safety Officer; Mantrac Uganda ltd.
- Email: DKato@mantracuganda.com
- Tel: +256773-955536
Skills
Education
- Kyambogo University2006-2010 : Engineering
Grade / GPA : 4.51
Qualification : Bachelors of Engineering in Automotive and Power Engineering - St. Lawrence S.S Ssonde2004-2005 : Physics, Economics, Mathematics, F/Art and General Paper
Grade / GPA : 21 points
Qualification : Uganda Advanced Certificate of Education - Munteme Fatima College2000-2003 : Ordinary level
Grade / GPA : Division I
Qualification : Uganda Certicate of Education
Experience
- Mantrac Uganda Ltd.April 2017 to Date : Service Supervisor
Yearly Salary : 55,762,306
Job Duties : Generate accurate customer quotations Job planning and scheduling of service engineers Follow up job progress from Opening to Invoicing. Provide technical support to engineers both in the field and workshop Ensure training and skills development of all Service Engineers Relay communication from management to Service engineers and vice versa Coordinate weekly tool box meetings Report warranty failures to Caterpillar and subsequently administer repairs Ensure Engineers’ safety and adherence to Caterpillar contamination control policy. Monitoring and controlling service operation expenses Managing field service vehicles. Keep track of service KPIs - Mantrac Uganda Ltd.Dec 2015-April 2017 : Training Instructor
Yearly Salary : 27,600,000
Job Duties : Generate quotations for customer training and carry out Customer training Assess Engineers’ skills gaps; generate development plans, carryout Knowledge and skills training. Train Engineers and Customer on new Caterpillar products Prepare training reports and communicate technical challenges to Caterpillar Carry out contamination control Audits and reports - Mantrac Uganda Ltd.Dec 2010 - Dec 2015 : Service Engineer
Yearly Salary : 15,000,000
Job Duties : Pre Delivery Inspections Preventive maintenance/ Routine service Perform tests, adjustments and/or calibrations Diagnosis/ Troubleshooting Repairs and component rebuilding Overhaul of Engines, transmissions, and Hydraulic & pneumatic components Carryout Component Failure analysis and generate Failure Reports Mentor trainees