Candidate Profile

Experience

• P.L UGANDA
   2014-TODATE :  SALES AND MARKETING MANAGER
   Yearly Salary : NET UGX 8,650,000
   Job Duties : 
  Responsible to lead and supervise the sales team, achieving the assigned sales target, and increasing the market share with regard to over 1,000 hardware construction products. • Develop sales strategies and approaches for various products and services, such as special promotions and events. Investigate new items and make recommendations for purchasing products. • Advises customers on technical matters and recommends appropriate hardware products for different situations. Engage in superior customer service by making information readily available. • Identify product improvements by remaining current on industry trends, market activities, and competitors, • Established and monitor the performance of different products by regularly visiting client sites and calling. Honored to receive positive customer certification feedback which has been increasing steadily from 2014 to 2022 – at a 20% rate
• MTN UGANDA
   2013-2018 :  SENIOR SUPERVISOR-CARRIER RELATIONS
   Yearly Salary : 4,303,396
   Job Duties : 
  Billing and Collection  Ensure timely generation of billing information, Ensure timely billing of Interconnect and Roaming partners as per agreement terms, Ensure correctness of Interconnect and Roaming partner’s Invoices, Ensure timely delivery of statements of Account to partners, Accountable for dispute resolution with all partners, Assurance of billing information to be used for invoicing, Ensure timely collection of all interconnect and Roaming debts as per the agreement, Timely settlement of all interconnect and Roaming obligations as per the agreement, Monitoring clearing house invoice verification process and maintaining records of roaming signalling and clearinghouse expenses to ensure maximum cost savings for MTN, Ensure timely reconciliation of Carrier Relations revenue and cost of sales, Monitoring of interconnect and roaming traffic vs. budgets and actual for variances, trend analysis. Agreement Management:  Effective end-to-end implementation of carrier-related contracts and the management of all carrier relationships relating thereto, Play a key role in the negotiation, the establishment of new carrier-related business or changes to existing agreements, and provide inputs on the commercial implications thereof, Maintain good partner working relations with all roaming and Interconnect partners and service providers like MACH/Syniverse on the resolution of issues and correspondences. Reporting:  On daily traffic trending to management, On weekly Interconnect and Roaming collection, On weekly Interconnect and Roaming aging, On weekly Interconnect OPs review, On monthly provision of accruals for revenue and cost reporting (Interconnect & Roaming),On Monthly Carrier Relations activities to CEO,On Quarterly board papers. Supervisory:  Monitor coordinating of technical & IT functions (configuration of the SCCP layer (signaling), TADIG and IREG testing), legal (contracts and PRD’s), and administrative issues for all roaming partners,Prepare Inter Preferred Network (IPN) analysis based on special or discounted tariffs and update Network Department on the same for steering roaming traffic, Test SIM card administration and audits with the Roaming partners and to ensure that SIM audit reports are produced timely, monitor test sim card usage to ensure they are within the agreed monthly threshold limits.  Maintenance of MTN Uganda's roaming documents by ensuring that they are at par with the GSM Association regulations and to keep track of their delivery to and from various partners around the world, Ensure prompt monitoring of High Usage Reports (HURs) and timely escalation of any material issues of refilled traffic; interconnect/roaming fraud and bypass traffic, Maintaining and updating the Roaming database information including the AA 14,Proper record keeping of all correspondences with customers, collections agents, and other stakeholders  Timely clearance of Audit points, in liaison with other stakeholders, Ensuring prompt resolution of Interconnect rejects and RAPS, Monitoring new partner set up in the billing system in terms of completeness of trunks, rates, and node configuration, Cross-functional liaison with departments such as IT HUB, Network Group, Marketing, MTN Business, Legal, and Customer Experience. Supervisory / Leadership / Managerial Tasks  Effective team leadership, goal setting and measurement, reporting, coaching, and development, Ensuring billing disputes are investigated, adjustments are authorized and accurately posted to customer accounts, Ensuring team identification of focus areas for one week/month, Display of a persistent, positive attitude to problem-solving, Being decisive - show that they can think logically and wisely to arrive at a decision; have a balanced thinking process, and not be too gentle or too hasty in the decision-making process, Take responsibility, and make decisions to meet the needs of clients, and that you can make innovative decisions, Ensure staff PDPs are developed and reviewed every quarter.
• MTN UGANDA
   2010-2012 :  CARRIER RELATIONS ANALYST
   Yearly Salary : 2,609,676
   Job Duties : 
  • Ensuring that all interconnect invoices are delivered to interconnect partners and advising the Billing Analyst of any change in partner contact detail, Generation of periodic interconnect reports for the information of all key internal stakeholders, Exchange of information, reconciliation of traffic, invoicing, and settlement based on requirements stipulated in agreements with all interconnect partners, Identify needs for the creation and expansion of partner trunk groups to maintain good quality on interconnect routes, Ensure compliance with the commercial terms of all Carrier-related agreements and provide monthly exception reports, Ensure proper filing of all correspondence, including traffic reports, invoices, etc with interconnect partners, Carry out a monthly comparison of all pricing offers, update the B number table, and ensure strict compliance with the Best Cost Routing policy (BCRP),Review all partner invoices and ensure that correct rates have been applied and that volume agrees with MTN records and ensure that appropriate action is taken within the limits of existing interconnect agreements, Assist in the development of business cases for growing interconnects business e.g., calling card facility, etc, Carry out a monthly bandwidth usage efficiency check and provide adequate recommendations, Assist in the development of Interconnect Business Strategy, Assessment/Monitoring of indicators of illegitimate or dishonest actions (e.g., re-file) by interconnect partners, produce monthly reports, and recommend appropriate actions, Maintain an effective credit control system over interconnect partners including conducting credit checks and ensuring prompt collection and settlement of all interconnect obligations and escalating bad debts in line with the debt management process, Participate in periodic drafting and/or review of commercial agreements between partners and MTN and ensure compliance, Produce monthly comparisons of interconnect revenue to budgetary and other projections, assessment of trends, and identification of implications therefrom, Generate commercial age analysis and ensure reconciliation to the general ledger, Advice the Interconnect and Roaming Accountant of any pending disputes, actual reconciled invoices, etc.
• MTN UGANDA
   2008-2010 :  ASSISTANT ACCOUNTANT
   Yearly Salary : 2,034,153
   Job Duties : 
  • Timely Generation of monthly journal vouchers in the financial system a. Monthly Interconnect Revenue & Expenses Journals- 5th of next Month b. Monthly Roaming Revenue and Expenses Journals- 5th of next Month i. Monthly Provision- 3rd of Next Month ii. Reversal of Month 2 provisions- 28th of Month in which Invoices & Credit notes will be raised c. Monthly Service Providers Accrual Journals (Intelsat & BIC’s) 2nd of next month • Booking of Month 2 Roaming invoices & Credit Notes into Sage by the last day of the month, Declaration of monthly traffic records to all interconnect partners within 24 hours of receipt of traffic statistics, Preparation of monthly traffic Reconciliation statements within 48 hours of availability of records from both parties, Prepare to interconnect netting proposals 36 hours after completion of reconciliation and Invoicing processes, Prepare and ensure authorization of Interconnect Partner payments within 5 days after reconciliation where MTN is net Payer (And follow up on payments),Receive and ensure Cheques from Interconnect partners are receipted same day and banked within 24 working hours, Monthly update on interconnect Partners statements of Account by 8th of next month, Preparation and submission of a weekly Interconnect Status Report by 4.00 pm each week, Assist in any other reasonable duties as may be assigned to you from time to time
• MAKERERE UNIVERSITY BUSINESS SCHOOL
   2006-2008 :  CALL CENTER ADVISOR
   Yearly Salary : 600,000
   Job Duties : 
  • Answering all incoming calls on the toll-free helpline within the parameters defined by the department, Update client details on the relevant billing system, Advise clients concerning the correct usage of mobile, fixed lines, and home phones, Load service fee and airtime cards on minsat system, when required, Answer all queries regarding account balances and amounts outstanding for PayGo customers, Assist customers with airtime queries and ensure follow-through to completion, Answer all queries regarding Talk time requirements, Assist clients with coverage queries, Advise clients regarding international roaming and calling, Advice clients about faulty handsets, Advise customers concerning lost and stolen handsets, Advise regarding faulty/lost sim cards, Processing all incoming to ensure that they are forwarded to the correct party, Out-going courtesy calls to new MTN customers and answering any other outstanding queries, Advice clients regarding value-added services, Ensure that service times are strictly adhered to, Assist with queries regarding MTN promotions, events, etc, Liaise with the UNCC regarding network problems, Liaise with the marketing department regarding market activities, Provide customer PUK numbers as necessary, Assist customers with all network queries.

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