Candidate Profile

Experience

• Airtel Uganda
   Nov 2019- Sep 2022 :  Regional Key Account Manager
   Yearly Salary : 60,000,000=
   Job Duties : 
  • Acquisition of client base within the Corporate and Small and Medium-sized Businesses (SMB) by identifying new market and business opportunities and maintain the highest level of Customer Service and Relationship. • Retention of client base by maintaining relationships with existing customers through regular review visits with the ability to handle objections effectively and professionally, and developing trust relationships with a portfolio of major clients to ensure they do not turn to competition. • Developed an ability to achieve on daily and monthly targets by visiting potential customers to demonstrate products and gain new markets. • Negotiated variations in price points, delivery and specifications with the respective managers. • Acquired a thorough understanding of key customer needs and requirements and expanding the relationships with existing customers by continuously proposing solutions that meet their objectives. • Supervised and motivated staff under my jurisdiction to enable them perform their tasks more effectively and efficiently • Ensured that all clients on-boarded onto the network remit their monthly recurrent subscriptions to ensure a healthy revenue base and avoid revenue leakage. • Contributed to product development and improvement through continuous feedback collected from clients. • Generated insights from business intelligence and customer databases to ensure growth in market share for Airtel products. • Developed and implemented sales & marketing strategy for the region to ensure superior visibility and superior customer intimacy of the brand compared to competition • Led marketing efforts to enable increased usage of new and innovative products in the region
• Jubilee Finance Limited
   July 2017-Oct 2019 :  Branch Manager
   Yearly Salary : 30,000,000=
   Job Duties : 
  • Was responsible for the effective administration and performance of the branch • Ensured that all loan facilities disbursed should be recovered promptly • Championed a good customer experience at the branch • Mentored, assisted and drove the sales team so that both individual and organizational targets are met • Developed a robust business strategy that will ensure that the organization gains a large market share in the region • Carried out Human Resource duties such as recruitment, training, appraisals, etc. • Ensured that all adhoc reports required by Management are made and sent promptly • Led, supervised and coordinated general activities in the branch to ensure smooth running and continuity • Ensured full repayment by clients and assist Loan Officers in handling delinquent loans and clients Institute zero tolerance for delinquency and report infractions immediately • Always monitored and controlled client retention rate of Branch • Created job satisfaction and motivating staff through various motivational mechanisms • Created effective bonus system for staff, especially for loan officers; • Encouraged with word and deeds the participation and creativity of the staff in matters related to improving the effectiveness of the organization and their job performance and job satisfaction; • Strengthened the “sense of team and commitment to the mission” within the organization;
• Platinum Credit Limited
   Sept 2016-June 2017 :  Branch Manager
   Yearly Salary : 18,000,000
   Job Duties : 
  • Procure sales for the branch • Supported the collection activities originated from Head Office • Ensured great customer experience at the branch • Recruited train and manage sales representatives • Ensured that loans generated at the branch are paid promptly (within 24 hours) • Developed a strong rapport with the key officials at respective employers (Public Sector) within the branch jurisdiction to ensure smooth operations • Penetrating the market/field through various strategies and resources • Supervised the Credit Officer who deputizes the manager and is in charge office administration • Achieved individual and branch sales goals through new business sales, referrals and retention of account relationships. • Provided leadership, training and supervision; delegates day to day operations to the Credit Officer or other branch personnel • At times performed duties in the absence of the Credit Officer or other such management capacities as directed by the Regional Manager.
• Zoom Wireless
   Jul 2015- August 2016 :  Key Account Manager
   Yearly Salary : 18,000,000=
   Job Duties : 
  • Identified business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. • Sold Zoom Wireless services by establishing contact and developing relationships with prospects; recommending solutions and managing key accounts • Maintained relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements to the Finance Analyst. • Identified service improvements or new services by remaining current on industry trends, market activities, and competitors (Market intelligence) • Prepared field reports by collecting, analyzing, and summarizing information. • Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional corporate societies. • Took ownership to resolve customer complaints to their satisfaction, and wherever possible exceed customer expectations. In consultation with management and technical teams, offer solutions to the customer to prevent re-occurrence of the issue. • Ensured that all your customer contact information is correctly fed into the shared contacts database. • Developed a sales strategy to achieve client and organizational sales goals and revenues. • Participated in departmental meetings and constantly follow up on the sales representatives.
• Uganda Telecom Limited
   Jul 2012-Jun 2015 :  Regional Accountant
   Yearly Salary : 36,000,000=
   Job Duties : 
  • Made timely and accurate processing of stock orders received from dealers, service centers and sales staff • Ensured that all income received at point of sales is completely and accurately accounted for and banked promptly as per existing policies • Ensured proper control and management of inventory • Ensured Cash and stock held at all service centers are securely stored • Made timely daily, weekly, monthly or any adhoc financial reports • Enabled smooth running of operations in the regions through proper management of the imprest float • Oversaw Preparation, monitoring and analysis of monthly reports including input into the accounting software • Was responsible for monthly cash and bank reconciliations • Reconciled various records, investigating unusual items and bringing these to the prompt attention of head office • Prepared and verified all payments and receipts including supporting documentation • Ensured that all Service centers and agents had float for MSENTE and cash for transcation • Maintained and updated systems for efficient & effective management of assets • Ensured adequate controls over cash & bank management are constantly monitored & updated to minimize the risk of fraud or misappropriation. • Closely monitored all financial activities, and keep Head Office advised of all situations which have the potential for a negative impact on internal controls or financial management performance • Undertook regular and random checks for compliance
• National Social Security Fund
   Nov 2010- Apr 2012 :  Branch Operations Manager
   Yearly Salary : 36,000,000=
   Job Duties : 
  • Deputized the Branch Manager and supervised all the business processing functions at the branch; this includes customer service, benefits processing, data processing, managing petty cash and branch administration. • Reviewed trial balance cash payments and recommend settlement to the Branch Manager • Promptly responded to client queries and concerns and manage Customer Experience staff • Ensured the operational effectiveness of the in-house teams at the branch • Supervised and ensured proper record keeping for all payments plus operational and administrative issues. • Prepared daily ,weekly and adhoc reports required from the branch by Head Office • Ensured that good administrative policy and procedural manuals are in place and administration systems are fully operational • Developed annual plans of equipping the branch with required facilities, equipment, vehicles and furniture • Identified office requirements and worked closely with the procurement department to have them acquire all resources required at the branch • Coordinated the allocation and utilization of office space and distribution of other resources • Worked closely with Manager HRM to carry out staff performance appraisals in accordance with the human resource policies and procedures • Ensured proper management of the branch properties, machinery and equipment, vehicles and facilities • Ensured that the branch premises and units are well serviced with utilities such as power and water and that bills are promptly paid • Supervised and motivated staff under my department to enable them perform their tasks more effectively and efficiently
• National Social Security Fund
   June 2005-Oct 2010 :  Customer Service Officer
   Yearly Salary : 24,000,000=
   Job Duties : 
  • Implemented registration of both new employers and employees • Took an active part Processing, fast tracking and paying benefits to qualifying members • Was at the forefront of receiving, receipting, and reconciling contributions • Issued contribution statements to walk-in clients • Maintained records about all clients interfaced with. • Spearheaded issuing of NSSF literature like brochures, and provide data about other service delivery channels. • Endeavored to understand the customer’s problem and provide first level support Where possible, try to resolve the problem directly with the customer • Advised the organization on changes in approaches to improve satisfaction • Helped create a customer-orientated culture in the organization • Managed interactions on telephone and computer systems • Ability to handle complaints and difficult situations. • Gathering customer information, assessing and fulfilling customer needs, educating customers where applicable to prevent need for future complaints. • Provided quality service and support in a variety of areas to the customer, staff and management team. • Knowledge of procedures for escalating inquiries from Customers

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