Skills
Education
- Makerere University3 years : Bachelor of science in Business Statistics
Grade / GPA : 3.74
Qualification : Degree - Ntinda View college2 years : A level
Grade / GPA : 13 points
Qualification : Uganda Advanced Certificate of Education - St Maria Gorreti Girls' secondary school4 years : O Level
Grade / GPA : First grade
Qualification : Uganda Certificate of Education
Experience
- SGS Automotive Uganda ltd2 years and half : Customer care Executive
Yearly Salary : 16400000
Job Duties :Receiving and addressing phone calls, emails, mails from customers in relation to the vehicle inspection services. Marketing SGS Automotive services to customers to ensure they are knowledgeable about the importance of vehicle inspection. Reconciling the daily inspections with the amounts and timely auditing of inspection certificates. Receiving claims from customers and effectively implement the claims management system to ensure timely resolution of customers’ concerns. Making monthly requisitions for office supplies. - MTN Uganda ltd1 year 5 months : Call Center Advisor
Yearly Salary : 8400000
Job Duties :Dealing with customer inquiries by telephone. Ensuring that a customer’s problem is brought to a satisfactory conclusion. Creating customer loyalty and retention through up sell and cross sell during customer interactions. Educating customers on MTN products and services. Writing emails, mails using outlook and writing monthly reports. Utilize appropriate Customer Service systems, databases, processes, policies and procedures to support work