Candidate Profile

• Monitored sales team performance, analyzed sales data and reported the information to the country manager and principal suppliers • Devised sales strategies to increase points of distribution, user acquisition, product positioning, consumer awareness, trial, and conversion • Worked directly with customers and associates to handle internal and external complaints and objections through questionnaires, face-to-face interactions and feedback from sales executives field activities • Coordinated all logistical organization of workshops/seminars/conferences and trainings for all stakeholders and clients • Developed and managed strategic sales plans to ensure the company met the business plan objectives • Coordinated staff sales meetings to discuss developmental strategy, best practices and process improvement • Provided support to and coordinated office administrative activities within CMC, and other Al-futtaim guidelines and regulations • Contributed to the development of company plans, projects, and processes, for continuous alignment of policies and guidance to wider programs • Liaised with internal departmental heads to ensure effective coordination, collaboration and monitoring of all ongoing projects and campaigns • Performed all functions related to administration as assigned by the Country • Implemented more efficient processes and reduced wasted resources. • Trained and mentored employees to maximize team performance. • Managed a team of dedicated employees, trained staff on product knowledge and customer care like at inductions of new recruits, staff meetings, refresher courses once a quarter for professional growth and delivery to the agreed standards.

• Carried out monthly reviews and analysis of process and product to ensure continued efficient and effective company progress • Maintained up-to-date knowledge of TVS brand and performed competitor analysis • Resolved customer complaints to maintain high level of satisfaction • Collaborated with upper management and sales team that effectively and efficiently delivered the business plans by 10% of business growth • Established and expanded the wholesale and retail distribution networks of TVS motorcycles, MRF Tyres and spare parts dealers in 250 business centers and districts of Uganda • Quality checked products before sending to market, ensuring products stayed in-line with safety standards. • Collaborated with cross-functional teams to deliver projects on time and under budget. • Established administrative and operational procedures and maintained SOP documentation. • Recruited qualified staff and mentored team on best practices to build cohesive, well-performing group. • Coordinated staff and resources to meet project goals. • Managed the investigations and analysis into new markets technologies, innovations and assessed threats for prompt actions

• Maintained and improved relationships for business continually. • Achieved 10% territory growth by overhauling lead generation procedures and solicitation methods • Handled all customer complaints in the region and created goodwill for the company products • Followed-up on all credit sales and ensured timely payments

• Closely worked with team members to deliver effective customer care strategies • Led steady and productive start-up operations that broke-even • Handled public relations by partnering with entire media and dealing with relationships in a positive manner • Assisted in developing advertising and marketing strategies across social media platforms. • Designed marketing strategies that enhanced the stations corporate image. • Continuously performed market research of best practices and made recommendations based on findings. • Coordinated 50 agents work in the entire territory plus training them. • Created high quality renewal proposals and quotes, raising customer retention rates by 10%.