Candidate Profile

To ensure efficiency and effectiveness in the banking industry.

To build a strong rapport in the banking institution.

To develop Career in the banking sector hence ensuring efficient and effective analysis of our economic platform as a country.

To be a democratic leader forever

AMBITION

• To work with a reputable organisation especially in the thriving financial institution with growing market share based on the wide scope products offering.

April 2019 Todate Stanbic Bank Uganda Limited – Regional Sales and Service Manager – Greater Kampala.

·       Drive a service culture within the sales people in the region by managing the adherence to the service standards for all staff

·       Address delays impacting turnaround times on key processes (such as RTB, account opening, loans processing, cheque book processing and debit card issuing) within the branches and escalate unresolved issues to relevant departments as required

·       Drive, allocate and monitor the regional sales budget/ strategies under the different market segments

·       Daily/weekly/monthly measurement and analysis of key sales indicators: leads, referrals, applications, decline rates, take up rates, utilization, active accounts and in active accounts and account closures as well as some related financial key indicators: assets and liabilities, margins.

·       Provide input and guidance into the development of annual regional sales plans including running back to back sales campaigns.

·       Drive sales activities and campaigns working hand in hand with the Regional team, Branches, Product, Marketing and Communication departments

·       Identify knowledge and skill gaps then work with the Branch Manager and HR Business Partners to recommend appropriate interventions

·       Agree performance contracts, monitor, review and appraise sales staff in order to maintain performance at required levels

·       Identify and manage business risks from both a customer and bank perspective by adhering to the appropriate control mechanisms to minimize risk exposure

August 2016 To March 2019 Stanbic Bank Masaka Uganda – Branch Manager

·       Drive a service culture within the Branch and adherence to the Service standards

·       Grow the balance sheet (assets and liabilities) as per set targets

·       Supervise the Branch’s sales plan, interpret it to the sales team members and execute the plan according to agreed activities/action plans

·       Interpret branch financials and update the team on the Branch’s performance monthly

·       Manage Branch costs with emphasis on containment of controllable costs such as overtime, petty cash, power, telephone, travel, repair and maintenance costs in accordance with set budgets

·       Agree performance contracts for direct reports and provide monthly performance feedback to maintain performance at required levels

Achievements 2018:

·       Masaka branch Liabilities balance sheet doubled from 14Bn in 2016 to 26Bn in 2018

·       Growth of the Assets balance sheet from 12Bn in 2016 to 18Bn in 2018

·       Masaka branch FY 2018, posted revenue of 5.664Bn and PAT of 1.358Bn.

·       Masaka branch FY 2018, retained and was declared No.1 in sales country wide with average sales performance of 156% for both assets and Liabilities.

·       Acquisition of 25Bn in liabilities from competition to SBU Masaka branch from 2016 – 2018.

·       Awarded the Mark of excellence award for 2018/2019 for exceptional sales and service performance.

May 2016 To July 2016 Stanbic Bank Pallisa Uganda – Acting Branch Manager.

·       Drive a service culture within the Branch and adherence to the Service  standards

·       Grow the balance sheet (assets and liabilities) as per set targets

·       Supervise the Branch’s sales plan, interpret it to the sales team members and execute the plan according to agreed activities/action plans

·       Interpret branch financials and update the team on the Branch’s performance on a monthly basis

·       Manage Branch costs with emphasis on containment of controllable costs such as overtime, petty cash, power, telephone, travel, repair and maintenance costs in accordance with set budgets

·       Agree performance contracts for direct reports and provide monthly performance feedback in order to maintain performance at required levels

May 2015 to May 2016Stanbic bank Mbale Uganda – Branch Sales Manager

·       Drive a service culture within the sales people in the branch by managing the adherence to the service standards

·       Manage sales staff adherence to the Financial Consumer Protection guidelines at the branch

·       Develop the Branch’s sales plan and execute the plan according to agreed activities/action plans

·       Translate sales plan and targets into meaningful sales scorecard at branch/individual level

·       Agree performance contracts for direct reports and provide monthly performance feedback in order to maintain performance at required levels

·       Participate in the recruitment of the sales team

May 12 to April 2015 Stanbic Uganda Mbale Branch-Business Banker.

·       Developing and maintaining sound business relationships with all SME customers at branch level.

·       Ensuring delivery of the customer value proposition to the SME customers.

·       Integrating and aligning the banks Customer Strategy to the Products / Channels.

·       Understanding of risk management principles.

·       Portfolio Management through serving Tier 1 business customers.

·       Delivering good customer services.

·       Sales support through identifying new business, cross selling and Migration opportunities.

·       Understanding of financial services regulatory framework and banking policies and procedures

·       Credit knowledge, including an understanding of securities and balance sheets.

·       Planning and organizational skills

·       Strong problem solving and decision-making skills

·       Sound knowledge of business banking processes

April 11 – Jan 12 Stanbic Uganda Mbale Branch-

Account Support Officer Customer Service Points

·       Management of the customers service points

·       Cross selling

·       Adhering to the policies and procedures of standard bank

·       Upholding the CSP to the highest level of integrity

·       Delivering to our shareholders

·       Growing of the CSP staff

·       Process customer transactions speedily and effectively to ensure quick and accurate fulfilment.

Jan 10- April 11 Stanbic Uganda pallisa Branch- Customer Service Consultant

·       Attend to customer Queries and needs

·       Make cheques deposits, telegraphic transfers and print out financial statements

·       Balance ATM general ledger.

·       Cross selling all bank products

May 01/09 – Jan 10 Stanbic Bank Pallisa Branch- Bulk Teller

·       Receive and Pay out Big sums of cash

·       Balancing the Branch’s General Ledger

January 2008-May 01/09- STANBIC BANK MALABA Branch-

TELLER Plus others roles of System Administrator, Acting Branch Manager/Personal Banker.

·       Reviewing client files and updates the un-updated files reconciling the information on the spreadsheet.

·       Transferring the Accounts from the old system to the new one thus ensuring all clients/customers are on the updated list.

·       Start and end day

·       Do backups for the branch

·       Update the data store daily

·       Updating information on Branch Power to consolidate existing information.

·       Balance the General ledger and the system ledger

·       In absence of the customer consultant, I provided the basic services to the customers.

·       Receive and pay out cash

·       Undertake any other duties as assigned to by the branch manager

NOV 07to JAN 08 STANBIC BANK  ATM MONITORING      

·       Handling Bank clients answering queries on the sale of shares to the public.

·       Work hand in hand with card production to block lost ATM cards

·       Making daily reports for all ATMs nationally.

·       Monitoring the availability and progress of all ATMs.

·       Communicate to ATM custodians about the status of the ATMs.

·       Contact NCR incase of any technical problems.

·       Incase where the link is off or low work hand in hand with the I T personal to rectify the problem.

2006 to April 2007 HUMAN RESOURCE MANAGER 23rd MCC CHINA

·         Ensure workers’ attendance and Time keeping.

·         Enforce proper dress code as per the company rules and policies.

·         Recruiting new workers.

·         Wage determination of workers

·         Handling other administrative role as assigned to me from time to time.

·         Interviewing, screening and ensuring proper behaviours of workers

Postgraduate diploma in project planning and management at Uganda management institute and scored a First Class degree.

Bachelor of Arts in social sciences majoring in public administration (Human Resource Management/social administration) at Makerere University

Uganda Advanced Certificate of Examination – Gombe Sec School.

Uganda Certificate of Education- Gombe Secondary School.

Computing i.e Dos, Ms Access, Java, HTML, XHTML, JavaScript

Primary Leaving Examination – Nkumba Primary School