Candidate Profile

DISAN BAMWAGALE

D.O.B: 21-APRIL-1993

Phone number: +256 758957606/0788660050

Email:resanbam2018@gmail.com

N.I.N: CM92032102A3KA

SUMMARY

I am a committed, friendly and hardworking individual with a passion for providing excellent customer service at all times. In my previous roles, I have resolved more than 300 customer complaints, always having the needs of the customers and the reputation of the organization at heart. I have dealt with customers’ enquiries and complaints face to- face and over the phone. I have demonstrated the ability to work under intense pressure, provide products and services to customers from all backgrounds, handle customer complaints and solve problematic situations as and when they arose. My excellent customer service and communication skills combined with my relevant work experience, make me a real asset to any organization that I work for.

EDUCATION

Makerere University-Kampala

August 2017—May 2021 Bachelor’s degree in Social Work and Social Administration CGPA 4.01

Nsamizi Training Institute of Social Development-Mpigi

August 2013- Dec 2015-diploma in Social Work

B.L.K Muwonge Secondary School-Mukono

February 2011 – December 2012 U.A.C.E

B.L.K Muwonge Secondary School-Mukono

February 2007 – December 2010 U.C.E

WORK EXPERIENCE

Relief Branch Operations Manager (CSM)-Jinja Branch

• I ensure effective/efficient implementation of bank-wide policies with respect to branch operations.
• I Supervised activities of operations staff to ensure timely and efficient service delivery to customers.
• I ensure proper documentation for all transactions and authorized transactions within approval limits.
• I ensure that branch ATM is functional at all times and faults were timely escalate and resolved
• I ensure branch GL accounts are proofed daily, weekly and monthly (as applicable) and aging items reviewed for timely resolution.
• I maintain a strong control awareness in branch and ensured adequate departmental controls are in place for all products/processes.
• I provide timely and accurate reports on Branch Operations in prescribed formats and intervals.

United Bank for Africa (UBA) Cash Officer-to date

• I maintain sound knowledge of telling policies, procedures and strong adherence to internal and regulatory controls to ensure zero fraud tolerance/error rates within the branch as per bank and regulatory requirements.
• I Coordinate, review and asses all tellering activities within the Branch through daily supervision and guidance.
• I provide workable work tools and effective service support to ensure that teller cubicles are manned and functional at all times as well make sure that transaction vouchers are called over after the close of business daily as per set standards.
• I maintain up-to-date cash teller proofs and vault registers as per the bank’s policies.
• I efficiently manage cash holdings within the approved insurance limits and vault administration in line with Cash Management Policy
• I authorize all cash transactions above tellers’ limits in line with the approval limits.
• I ascertain functionality of Branch ATM at all times with adequate cash in line with ATM Management guidelines.

United Bank for Africa (UBA) Customer Service Officer- Feb 2019-May 2020

• Account opening process and ensuring complete documentation and prompt scanning of account mandates as well as tracking/follow-up on deferred documents.
• Resolving customer complaints as well as doing a follow up on closed service issues to ensure customer retention and satisfaction.
• Treating customer ATM and Cheque book requests on a timely basis.

United Bank for Africa (UBA) Teller- Aug 2017-Feb 2019

• As a teller I processed customer cash and non-cash transactions carefully and accurate.
• Cross selling of bank products to both walk in and bank customers in a way of creating awareness for bank products.

As a Teller I provided excellent customer service that ensured that the bank retains and attract more customers.

SKILLS

• In-depth knowledge of regulatory requirements pertaining to financial crime prevention.
• Exposure and experience in a Financial Operations role.
• Change Management skills
• Good relationship management.
• Understanding of the AML/CFT cycle.
• Understanding of business operations
• Excellent analytical and investigative skills.
• Numerical skills
• Proficient in the uses of computer and basic MS Office tools.
• Good Leadership skills,
• Excellent communication skills – written and verbal

LANGUAGES

English

Luganda

HOBBIES

• Travelling
• Reading