Award-winning stake holder manager, sales and customer service catalyst, channel partner management, excelling in both strategic and execution areas. Track record maximising revenue and performance for leading organisations.

Results-driven professional bringing fresh vision and toolset to any company workforce, with ability to lay strong foundation for excellence in commercial and operational performance, and consistently deliver strong top-line revenue and EBITDA. Proven people management skills with ability to empower diverse staff at all levels, maximising their potential to achieve results. Drive to take businesses from current scale to high growth states, with significant success in new business and deal origination, and solid record of performance against KPIs. Demonstrated ability to consult with C-suite executives to identify and analyse business issues, develop solutions, and influence key decisions, balancing risk with results. Adept at building and maintaining relationships that secure new business, return-business pipelines, revenue growth, and garner brand trust and advocacy.

Education and Qualifications

Uganda Christian University, Mukono                                                                        Sept 2007 – Oct 2010

Bachelor of Business Administration (Accounting Option)

Namilyango College School                                                                                           Mar 2005 – Dec 2006

Uganda Advanced Certificate of Education (UACE)

Uganda Martyrs Secondary School, Namugongo                                                          Mar 2001 – Dec 2004

Uganda Certificate of Education (UCE)    

Career Summary

Patron Investments Uganda Limited                                                                                                            Dec 2021 – To Date

Head of Sales and Business Development

Vivo Energy (U) Ltd                                                                                                                                

Positions held:

·         Territory Manager                                                                                                                            Mar 2015 – Nov 2021

·         Ag. District Manager                                                                                                                                    Sept 2020 – Apr 2021

Coil Ltd                                                                                                                                     Nov 2010 – Feb 2015

Asst Accounts and Admin Manager, Finance

National Social Security Fund. (N.S.S.F)                                                                                                               Jan 2009 – June 2009

Accounts Payables Intern                                                                                                             

Work Experience

Patron Investments Uganda Limited                                                                                                              Dec 2021 – To Date

Head of Sales and Business Development

Key Duties and Responsibilities

Recruitment of Field Sales personnel, provide Sales training, accreditation and appraisal. Set Targets/KPIs for all businesses. Recruitment of Bulk customers and maintain an active customer Data base for stronger relationships with all clients to improve the Net Promoter Score. Formulate marketing campaigns, activations and strategies to improve customer experience, sales growth and a high Return on Investment. Oversee effective planning and execution processes. Ensure Profitability for all Businesses and prepare monthly reports for management review. Attend to any customer concerns and find best and immediate solution through administrative support and by ensuring all company functions are aligned to serve the customer. Manage fleet of 6 buses day to day operations and ensure business growth to 24 buses by June 2026. Network growth to acquire more Fuel Stations, Convenient Shops, Mall Spaces, Bus stages and product ranges throughout the country. Oversee Bids for private and government contracts for supply and distribution. Stakeholder Management to ensure company credibility and growth. Ensure compliance to set standards especially Goal Zero and check on welfare of all subordinates. Manage credit and discounts to customers with correlation to improved sales and coordinate overall supply of all products in a timely manner to customers. Market and Price analysis to ensure competitive advantage.

Achievements

·         Actively lobbied and engaged various government and local authorities to setup more stages for the buses and thereby generate more revenue for the company. Moved from 5 stages to 39 currently.

·         Planned, managed and supervised all sales improvement strategies at the different outlets for a high Return on Investment. Over 130% return against input was realized in the first 6 months.

·         I have built important stronger relationships with key partners in all industries involved like KCCA, UNRA, UTODA etc. to ascertain stakeholder engagements.

·         Used my experience in the retail industry to formulate different sales strategies and improved sales across board to ensure company net profit increment month on month mainly through improving convenience and product diversification of all sales locations.

·         Personally improved visibility of all businesses by 25% through aggressive field networking and online marketing strategies appealing to all types of customers from corporates to vendors.

·         Introduced loyalty points on the fuel stations, Wakula Enumme buss points and supermarkets which has improved aspects like basket size of our customers and increased customer base.

·         I have Acquired 5 new fuel stations, 8 supermarkets and 10 buses under the company management in the past 8 months and massively increased revenue generation.

·         Achieved and surpassed all set KPIs and sales targets by 15% across board through effective coaching and training of field agents.

·         Setup and supervised 10 field distributor channels to maximize sales of Lubricants throughout Kampala. Sales doubled within 6 months.

·         Introduced the AVA approach (Availability, Visibility and Active Selling).

.

Vivo Energy (U) Ltd.                                                                                                       Mar 2015 – Nov 2021

Territory Manager

_ Key Duties and Responsibilities:

Sales Growth of Fuels, Lubricants and LPG year on year and achieve set targets for each site in Territory. (30 fuel stations). Market Business analysis to monitor purchase trends, price movements and fluctuating margins. Provide forecast on a monthly basis to CLT. Business development cases per site per quarter to ensure consistent growth and a good ROACE and ROIE. Recruit Retailers and CRT customers with proper contracts and documentation. Ensure all contracts meet desired standards for Fuel, Lubricants and LPG. Train and monitor station dips and how to dip, investigate losses, check dip sticks and dipping paste, check calibration charts. Lead Automation and consignment stock change manager. Ensure smooth operations of all consigned sites and reconcile with Depot manager. Monitor Shops performance and all ONFR activities and ensure success. All stations must be fully convenient. Monitors all financials to ensure profit. Ensure compliance to all Shell service level, Brand standards and follow all HSSE procedures and guidelines. Manage relationships, achieve sales and profitability, identify gaps in retail site performance, ensure retail sites perform at maximum potential and offer support to develop business. People Management: Coaching/training, development and performance assessment of over 400 staff throughout all Fuel Stations i.e Retailers, Managers, Quality Marshals etc. Ensure all Fuel Stations operate safely with 100% goal Zero (No incidents). Monthly financial assessments of every fuel station to ensure retailers are well capitalized. Weekly price analysis and review with District Manager. Recruit Prospect customers for every station and provide necessary support to ensure sales growth.

Key Achievements:

·         Supported in the setup of over 80 new fuel stations and all supplement businesses including training and supervising all new staff to ensure smooth operation from inception.

·         Achieved average of 105% against set sales targets in the Territories Year on Year.

·         Championed roll out of all sales initiatives in the Territory per site to ensure Year on Year growth of all company products/business aspects to deliver set KPIs and revenue generation and achieved Top Ugandan Territory Manager position in 5 out of the 7 years in the position.

·         As Territory manager, I provided exceptional support to the Order to Delivery process and achieved 100% response rate to all issues affecting my Territory and provided definite solutions

·         My Territories generated the most margin throughout the country due to high sales, optimal station utilization by business avenues suggested by myself like momo pay, forex and strict bonnet checks for Lubricants growth.

·         I was Focal point for Marketing and Finance functions. I held bi-weekly engagements to ensure effective communication with all stakeholders for smooth ordering and delivery of products to all stations and issues raised tabled at the earliest.

·         I championed the AVA model (Availability Visibility and Active Selling) to drive sales in my territory and supported marketing promotions gain traction in the region.

·         I held monthly engagements with all partners and various customers to ensure Vivo Social responsibility is recognized, credible and trusted.

·         Provided training, Leadership, appraisal and supervision to all field sales agents and fellow new Territory managers on customer recruitment, problem solving techniques and brand management.

·         Formulated various promotions with the marketing team, implemented and managed activations within the Territory to ensure constant customer engagement.

·         I actively coordinated all the orders, payments, approvals, and delivery of all products for each statin in the territory and escalated any delays to responsible parties

·         Initiated various sales strategies to improve sales in the territory especially during situations out of our control like political disturbances which ensured I still met my targets.

·         Brand management was top priority to my day-to-day activities and my territory always scored highly in brand assessment as I effectively managed the implementation and execution of all tools provided to ensure brand is protected like the Navigator board and Ready for Customer tool.

·         I maintained the biggest customer base date through the 7 years that was always used by myself and management to reach out to loyal customers and performing retailers for rewards, meet and greets to maintain stronger relationships.

·         Promoted and ensured compliance to all Vivo set standards, procedures, policies and objectives throughout my Territory and most importantly achieved Goal Zero.

·         I upheld the moral values of Respect and integrity, maintained a professional working relationship with all my retailers, management, customers and all stakeholders.

_______________________________________________________________________________________

Vivo Energy (U) Ltd                                                                                                       Sept 2020 – April 2021

Ag. District Manager

            Key Duties and Responsibilities

·         Supervise and Train Territory managers on Day-to-Day work procedures to ensure efficiency and safety while executing work.

·         Review and Appraise performance of all Territory managers based on Like for Like growth and general business knowledge.

·         Review performance of Automated sites and consigned site against KPIs and sales growth Like for Like.

·         Purchase and Logistics of all work materials like laptops, stationery, station generators, batteries, uniforms, PPE (Overalls and helmets)

·         Solve all issues escalated by the Territory Managers and Retailers timely.

·         Ensure all Stations follow proper SOPs, Offloading procedures, wet stock reconciliations and all Health, Safety, Security, Environment and Quality guidelines (HSSEQ).

·         Update Management on all Market insights by competition and advise on pricing strategies to maximize both margins and sales.

·         Formulate initiatives to educate customers about Safety procedures when fueling and Staff on how to handle erratic customers.

·         Formulate Marketing promotions to improve sales and reward customer loyalty.

·         Forecast Sales trends for next month and advise management on key initiatives to improve performance.

·         Advise Territory managers on Depot stock levels and emphasis on which products to improve sales.

·         Support on whole order processing from Placing, to payment, to release to loading.

·         Business Analyst for Key decisions in regards to importing of Fuel and Lubricants and compliance to Ugandan Laws and URA guidelines.

            _______________________________________________________________________________________

Coil Ltd                                                                                                                                                         Nov 2010 – Feb 2015

Asst: Accounts and Admin Manager

Key Duties and Responsibilities:

·         Prepare, review and examine budgets, revenue, expense, payroll entries, invoices, and other accounting documents for completeness, accuracy and conformance with established procedures, regulations and organizational objective

·         Project planning, implementation and supervision of company policies to ensure the company sticks with the client guide lines provided like HSSE policies and targets.

·         Responsible for managing the relationship between the company and its external stake holders like government (client ministries), government bodies like URA and NSSF where I had to ensure compliance to all agreements dully signed, compliance to all tax components applicable, contributions and promote the company operations to all potential clients.

·         Responsible for all accountabilities of all site managers, review, approve and ensure all expenditures are within the agreed budgets including fuel usage, imprest accounts, petty cash and insurance to avoid unnecessary losses but rather ensure long term profit.

·         Daily follow up of all operations on all sites and plan/conduct site visits to ensure efficient and effective site performance and discuss with in charge managers about the problems faced and what fast solutions are available to achieve the desired objectives.

____________________________________________________________________

National Social Security Fund. (N.S.S.F)                                                                         Jan 2009 – June 2009

Accounts Payables Intern

Key Duties and Responsibilities:

·         Reconciling company accounts like PAYE with URA, N.S.S.F and employee contributions.

·         Record keeping and avail data to users when requested.

·         Head of interns’ welfare and ensure all their issues are addressed.

·         Cross check all vouchers and ensure conformance with company procedures before forwarding to the chief finance officer.

·         Work with the customer care to ensure good publicity.

Professional Development

2017: Certificate of Accreditation – Professional Status as a Territory Manager by VIVO ENERGY AFRICA.

            2016: Certificate of Achievement. Overall Lubes Sales League Winner by SHELL.

            2015:  Health, Safety, Security, Environment and Quality training by VIVO ENERGY UGANDA.

            2010: Certificate of Recognition – Intelligent Career Wisdom by UNLOCK AFRICA.

Additional Information

SKILLS:

INFORMATION TECHNOLOGY SKILLS (ICT)

• Proficient skills in Microsoft computer application including, MS word, MS project, MS excel, Tally, SAP and JDE accounting systems.

PROFESSIONAL SKILLS

·         Preparation, analysis and review of budgets and forecast.

·         Retail Market Trends and Customer Behaviour Analysis.

·         Ability to negotiate all material prices for purchase and sales

·         Project and operation management with great negotiation skills.

·         Ability to manage customer service processes

·         Sales and Distribution Dynamics.

·         Working as a team and ability to multitask.

·         Ability to manage stake holder relationships

·         Recruitment of Labour for a desirable objective

·         Manage platforms and agreements.

·         Understanding and application of company principles & processes

·         Application of HSSE standards                         

·         Ability to plan and meet the objectives consistently.

PERSONAL SKILLS

·         Self-driven character with strong mobilization and co-ordination skills thus easily generates teamwork.

·         Strong Business Acumen.

·         Ability to motivate and inspire the people.

·         Ability to inspire people to accomplish their goals and objectives

·         Desire to adapt new skills

·         Proven managerial, communication and leadership skills. 

·         Propensity to work in collaboration.

·         Assurance to complete the allocated work.

·         High regard to honesty, integrity and respect

REFERENCES

Robert Mark Makanga, Director – Patron Investments Uganda Limited. robertmark2008@yahoo.com / 0772655352

Jean Mugisha, Marketing Manager Fuels and Loyalty – Vivo Energy Uganda Limited. Jeanne.karungi3@gmail.com / 0776754100.

Ariko Macrina, Head of Payments – Vivo Energy Uganda Limited. Macrina3110@gmail.com / 0776754138

Patrick Twahirwa, Managing Director – Drakers Limited – Kikuubo Traders. Ptwahirwa@gmail.com / 0772369946.