Candidate Profile

Program coordinator  Managing incoming queries to the school from initial inquiry to completion through proactively identifying issues using judgement to refer significant complex matters to appropriate staff within the portfolio of the dean.  Facilitate positive and professional working relationships with key stakeholders and clients both internal and external ensuring confidence in and enhancement of the reputation of the school.  Establish & monitor follow up actions required from the school to respond to senate, academic board as well as sub committees chaired by dean to ensure deadlines are met.  Maintain records accurately, safely and where required confidentially  Provide secretarial support for the school meetings & other meetings when required.  Provide hospitality support to the school. CRM Specialist  Managing Hub spot (CRM System) on a day-to-day basis.  Providing central point of contact for all change requests and system alterations.  Creating or updating forms, training manuals, policies and procedures.  Working with senior management to ensure key functionalities are understood.  Provide help desk support for all system users escalating to I.T related.  Managing control of access rights, security settings and user privileges.  Preventing unauthorized access from ex-employees.  Provisioning all new users, providing system training and customization.  Generating detailed process maps for sales and marketing and business workflow.  Importing & exporting of data required to synchronize backend systems.  Working with I.T to manage project implementations and backend integration.

· Managing Budgets · Recruiting, interviewing, and hiring · Analysing productivity data and optimising staffing and production capacity · Using historical records to forecast future buying patterns · Maintaining a working knowledge of the digital marketing industry including challenges and opportunities in the sector. · Working closely with heads of departments to improve efficiency. · Creating and delivering presentations · Designing new processes to improve quality or increase productivity or profitability.

 Improving the overall customer relationship, delivering reliable administrative support and service  Maintaining Strong knowledge of client portfolios / products with the company  Resolving customers queries within agreed authority.  Sales activity planning, including reviewing existing customer files to identify sales opportunities.  Producing file notes after any client meetings , summarizing any additional actions required , including follow-up calls  Managing customer service line  Communicating courteously with customers  Must know (features and benefits of products and service company offers.  Develop client database with contacts.  Receive weekly reports from marketing team and present it to marketing manager.  Harvest as much information as possible from sales office about clients.  Design weekly or monthly email to be sent out to customers. (different products) 2 Abdul Malik Ochan Email: ivanquincy.o@gmail.com Tel: +256704663066  Develop a customer service policy (Providing education to customers on new products, obtaining feedback on product lines, introducing incentives based on sales volume generated by each customer.  Analyse and compare customer service goals with policies from competitors and major industries.  Maintain and draw up sites with peacock banners around the city thus have our brand visible in expanding markets.  Maintain the company social media site and website. (Face book)  Create and save a record of our attempt to contact customer on customer relations management system to be determined.

 Planning and carrying out direct sales activity.  Acquire clients interested in salary loans.  Communicating courteously with customers.  Sell all bank products.  Maintain and develop existing and new customers through planned individual account support.  Attend and present at external customer meetings for cross selling opportunities.  Plan and prioritize sales activities to achieve agreed business plans.  Increase sales in mobile banking.

 Find suitable school for students.  Assist students enter the country especially if they don’t have proper visa approvals.  Ensure all required documents from students are verified and checked before sent to the recommended Universities  Registration and accommodation placement. 3 Abdul Malik Ochan Email: ivanquincy.o@gmail.com Tel: +256704663066  Update students on their admission to ensure all required documents from students are verified and checked before sent to the recommended University.  Regular check ups on the students that were admitted.  Take part in international university exhibitions.  Scout for sub-agents from East Africa and West Africa.  Ensure students are picked up from the airport.