·         Develop and implement HR strategies and initiatives aligned with the overall business strategy

·         Bridge management and employee relations by addressing demands, grievances or other issues

·         Manage the recruitment and selection process

·         Support current and future business needs through the development, engagement, motivation and preservation of human capital

·         Develop and monitor overall HR strategies, systems, tactics and procedures across the organization

·         Nurture a positive working environment

Oct 2017- Dec 2020

·         Conducted process audits, analyzed data, and developing recommendations for process improvements. Performed ongoing analyses on business processes related to productivity, quality, costs, and time management. Presented progress reports and integrated feedback. Revised and updated procedures and policies.

Client Relations Assistant – EFC Uganda Limited

Provided administrative and sales support activities to the team and clients in order to develop, build, maintain, attract, and expand relationships. acted as a liaison between the organization and operations. Generated reports for management and clients.

May 2016-April 2017

Jul 2013- Jan 2016

·         The initial point of contact between a company and its customers. Assisted customers to do business with the organisation, such as making a purchase, placing an order, getting advice, making a complaint or finding information. This was through answering phones, responding to emails and inquiries, and performing other administrative tasks. Managing calendars and media lists.

Tele sales Representative- Bima/Milvik Uganda

·         Spoke to customers in multiple languages to resolve problems and answer questions.

·         Enhanced working relationships by participating in team-building activities.

BPO Executive- Techno Brain BPO/ITES

·         Demonstrated consistent hard work and dedication to achieve results and improve operations.

·         Maximized customer engagement and satisfaction by delivering excellent customer service.