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Businuess Operations

Sales Operations Manager  Kampala Member from 3 years

Sales Operations Manager

Copia Uganda

02/2022 – 04/2023,

Drive achievement of business KPIs

  • Strategic inter-departmental planning (Supply Chain, Finance) and implementation of activities relevant for sales support (Budget & Forecasting)
  • Ensuring appropriate target setting
  • Ensuring readiness to achieve targets i.e., getting the right people, getting the right headcount etc.

Performance Management

  • Ensuring visibility of daily performance and accountability
  • Monthly performance reviews with recommendations for high and low performance recognition

Agent/Customer Service

  • Retention and Churn management of both customers and agents

Product Pricing

  • Market research on competition prices and segments (B2B Vs B2C)
  • Inter departmental collaboration to ensure desired business margins achievable alongside revenue.

Cost Optimization

  • Ensuring sales opex is within budget.
  • Ensuring cash burn where necessary

 

Sales Operations Supervisor

Smile Communications Uganda

07/2015 – 12/2021,

Business KPI analytics & reporting (sales & distribution)

  • Reporting on overall performance channel/location/site/team individual etc.
  • CVM clustering and identifying potential client revenue streams.

Planning/ Forecasting and Inventory Management

  • Budget and forecasting for commercial
  • Market research for potential route to market segments (Direct, Retail, Indirect Channels)
  • Reviewing credibility and assessing potential of new outlets
  • Churn and retention analysis for campaign launch purposes
  • Ensuring adequate stock levels are maintained to avoid a bull whip at any instance.
  • Analyzing market trending prices (field visits included)
  • P&L price proposals/motivations

Monitoring quality, process, and regulatory compliance

  • Ensuring sales staff adhere to process requirements e.g., KYC regulations.
  • Identifying loopholes within process and recommendation of potential areas for improvement of the business operation

Administrative support for sales staff

  • First point of contact for sales staff for any business-related issue/concern/requirement/recommendation etc.
  • Ensure all back-office requirement for sales staff are followed through e.g., commission, rent, utilities.
  • Ensuring seamless rapport between sales and all other departments involved in the operation.
  • Offer primary ERP support/training and system related issues to sales staff.

Customer Service Agent

Smile Communications Uganda

05/2014 – 06/2015

Skills

Education

  • Makerere University
     2009-2013 :  Bsc. Computer Engineering
     Grade / GPA : 3.6
     Qualification : Upper Second Class
  • Ndejje Senior Secondary School
     2007-2008 :  Sciences
     Grade / GPA : 
     Qualification : UACE
  • King's College Budo
     2003-2006 : 
     Grade / GPA : 
     Qualification : UCE

Experience

  • Copia Uganda
     Feb 2022 - Date :  Sales Operations Manager
     Yearly Salary : 
     Job Duties : 
    Drive achievement of business KPIs • Strategic inter-departmental planning and implementation of activities relevant for sales support (Budget & Forecasting) • Ensuring appropriate target setting • Ensuring readiness to achieve targets i.e., getting the right people, getting the right headcount etc. Performance Management • Ensuring visibility of daily performance and accountability • Monthly performance reviews with recommendations for high and low performance recognition Agent/Customer Service • Retention and Churn management of both customers and agents Product Pricing • Market research on competition prices and segments (B2B Vs B2C) • Inter departmental collaboration to ensure desired business margins achievable alongside revenue. Cost Optimization • Ensuring sales opex is within budget. • Ensuring cash burn where necessary
  • Smile Communications Uganda
     Aug 2015 - Dec 2021 :  Sales Operations Supervisor
     Yearly Salary : 
     Job Duties : 
    Business KPI analytics & reporting (sales & distribution) • Reporting on overall performance channel/location/site/team individual etc. • CVM clustering and identifying potential client revenue streams. Planning/ Forecasting and Inventory Management • Budget and forecasting for commercial • Market research for potential route to market segments (Direct, Retail, Indirect Channels) • Reviewing credibility and assessing potential of new outlets • Churn and retention analysis for campaign launch purposes • Ensuring adequate stock levels are maintained to avoid a bull whip at any instance. • Analyzing market trending prices (field visits included) • P&L price proposals/motivations Monitoring quality, process, and regulatory compliance • Ensuring sales staff adhere to process requirements e.g., KYC regulations. • Identifying loopholes within process and recommendation of potential areas for improvement of the business operation Administrative support for sales staff • First point of contact for sales staff for any business-related issue/concern/requirement/recommendation etc. • Ensure all back-office requirement for sales staff are followed through e.g., commission, rent, utilities. • Offer primary ERP support/training and system related issues to sales staff. • Ensuring seamless rapport between sales and all other departments involved in the operation

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