Candidate Profile

CURRICULUM VITAE
Address and Personal Information:
Full Name: Logose Derrillah Agnes
Date of Birth: 25th November 1994
Sex: Female
Nationality: Ugandan
Marital Status: Single
Mobile: 0758126383/0771588962
Address: Kibuli-Kampala.
Email: derillahlogose@gmail.com

PERSONAL PORTFOLIO

I would like to work in a practical and peaceful environment with cooperative individuals to enhance
learning and creativity within the organization.

CAREER OBJECTIVES AND CORE VALUES

To apply knowledge obtained from the courses I have completed into a practical field in order to become efficient at work and make the best of opportunities availed to me by producing the best results.

To apply knowledge obtained from my previous work experience to my current opportunity with an open mind to learn and improve my performance and delivery.

My core values are; teamwork, effectiveness, and honesty.

EDUCATION AND ACADEMIC QUALIFICATIONS

2014-2018 MAKERERE UNIVERSITY BUSINESS SCHOOL Kampala, Uganda
AWARD Bachelor’s degree in Entrepreneurship and small business
management (Second class upper, 3.84)

2012-2013 PRIDE COLLEGE SCHOOL Mpigi, Uganda
AWARD Uganda Advanced level certificate

2008-2011 ST PETERS SECONDARY SCHOOL NSAMBYA Kampala, Uganda
AWARD: Uganda Ordinary level certificate

2001-2007 Bat Valley Primary School Kampala, Uganda
AWARD: Primary Leaving Certificate

EMPLOYMENT BACKGROUND

November 2022 Ison BPO

Position held
Customer service representative

Main duties
Ensuring timely delivery of exceptional customer service to customers as per the respective client’s service level agreement.

Assisting, retaining, acquiring, and recovering customers of the company

Building rapport with customers by handling each and every customer call and social media chat in a
courteous and professional manner

Ensuring consistency and imparting the correct product and service information during each call and social media chat

Obtaining, imparting, clarifying, and verifying information to and from customers to ensure delivery of
exceptional customer service

Demonstrating appropriate levels of empathy in situations that require such skills and providing customers with caring individualized attention

Accurately tagging each call and social media chat as per the defined tagging list

Ensuring that the quality of each call and social media chat is in compliance with predefined quality
parameters

Consistently contributing towards improving customer experience by identifying potential areas for process, and productivity improvements and highlighting the same to the team leader

Utilizing the relevant tools and resources provided by the company to respond to customer queries and
requests

Ensuring strict adherence to established attendance schedules

Providing on-the-job training support to new team members to facilitate improvement in their levels of
performance through mentor/mentor relationship

Providing the relevant reports on a daily basis where applicable

Appropriately escalating customer queries to the team leader to ensure speedy resolution

Ensuring daily performance targets are met

February 2019- February 2021 Yujo Izakaya restaurant

Position held

Waitress/Cashier

Main Duties

Guiding customers through the menu and the choices they make

Serving customers with food and beverages of their choice

Making invoices and receipts for payment

Receiving payments from clients

Preparing daily sales and PLU reports

Receiving and packing customer’s orders for delivery to their correct destinations

Managing incoming and outgoing calls of the restaurants regarding customer’s orders and inquiries

Maintaining general Cleanliness of the workstation

Managing daily income and expenses of the company

Ensuring there is enough change in the till before the shift begins

Confirming and preparing clients’ reservations on time

December 2018- February 2019 House of Madonna restaurant

Position held
Waitress/Cashier

Main duties

Paying suppliers

Stocktaking

Ensuring the cleanliness of the restaurant

Ensuring the hospitality of workers to customers

Balancing off books of accounts and making daily sales reports

Receiving customer payments

Serving customers and ensuring they get the best out of the service provided by the restaurant

Issuing invoices and receipts to clients

Record keeping

Managing cash and expenses of the restaurant

Guiding clients through the menu

June 2017- November 2018 Sam Imp And Exp Co. Ltd

Position held
Customer attendant

Main duties

Contacting customers with the aim of informing them of our new or improved products on the market.

Providing clear product information to customers with any inquiries.

Issuing invoices to customers.

Welcoming customers.

Selling company products.

Receiving payments.

Managing incoming and outgoing calls

June 2016—July 2016

East African Business Week Ltd

Position Held

Internship (Marketing and Accounting department)

Main Duties

 Receiving payment for company products.

 Writing invoices to customers.

 Providing product information to clients.

 Auditing books of accounts and making digit checks.

 Entering data on company documents into the computer system.

 Mobilization of subscribers for East African Business Week News Paper.

January-August 2014

His Grace Nursery School, Bukasa

Position held
Volunteer as an assistant teacher.

ABILITIES

 Ability to learn fast and accomplish tasks in time with accuracy

 Ability to perform tasks to my fullest potential

 Ability to communicate with different kinds of people with peace and harmony

 Ability to coordinate and work in teams

SKILLS

 Bookkeeping and Analytical skills

 Business Software Application skills

 Communication skills

 Working in teams

 Interpersonal skills

 Data entry skills

ACHIEVEMENTS

 At Ison BPO, I was able to successfully complete my training and was certified as a customer
care representative whereby in this role, I have achieved excellence in customer experience at work
throughout my probation period of the first 6 months that I have spent with the company. I have
since then won a certificate for my excellency in wow customer experience in the month of January
2023, certificate for overall top performer in the month of February 2023, and certificate for
outstanding performance in the month of March 2023.

 I got promoted from the level of waitress to cashier and acting manager at Yujo Izakaya and
House of Madonna restaurant within one month of working with the company.

 I was able to learn how to keep in touch with customers at Sam imp and exp Co. Ltd, and
improve on my telephone etiquette skills to ensure that the customers get the best services from the
company.

 I completed my studies and now hold a bachelor’s degree in Entrepreneurship and Small Business Management with a second-class upper degree.

 I was an active member of two associations at Makerere University Business School. That is
Makerere University Entrepreneurship Students Association and Accounting Students Association of
Makerere University.

HOBBIES

 Learning

 Exploring with the aim of acquiring new knowledge

 Networking with various individuals to acquire new knowledge, skills and abilities

REFEREES:

Mrs. Suzan Katono Baale

Parliament of Uganda
0774354068/0414377286

Mr. Kakooba Jamus
Shell Jinja Road
Kampala-Uganda
0702463093

Ms. Ruth Kawere
Nsambya Police Barracks Nursery And Primary School
0787126383