A dependable, results-oriented and conscientious individual with exceptional skills in administration, health maintenance practices, and social work. I am a team player, flexible, self-motivated, highly organized and professional with good verbal and written communication skills. I’m also a sociable person and feel that I have the correct mental attitude, personality and social skills which are required to communicate effectively with people of all ages and backgrounds
Skills
Education
- Islamic university in uganda2015 to 2018 : social work and social administration
Grade / GPA : 4.05
Qualification : social administrator
Experience
- Airtel ugandafeb2021 to nov 2021 : customer care advisor outbound
Yearly Salary :
Job Duties :• contacting customers who have made inquiries or have concerns related to their account. • Contacted customers to make payments for their products mainly MiFi • identifying customers’ needs, researching customer issues, and providing prompt, clear solutions via phone calls. • verify account information for customers. • notify customers of unusual activity like our offers and current products on market - mulitchoice ugandajune 2022 to march 2023 : customer care advisor inbound
Yearly Salary :
Job Duties :• Answered numerous calls in a high volume call centre environment. Resolve customer complaints and ensured are handled in a professional and prompt manner • Taking ownership of customers’ issues. • Troubleshooting customers’ problems and seeing them through to resolution. • Escalating unresolved issues to the appropriate internal teams. • Collecting prompt and accurate feedback from customers