Candidate Profile

• Responsible for the day-to-day operations and maintenance of existing services which included software and hardware in the Network Operating Centre (NOC). • Monitoring VOIP services on Asterisk server. • Deployed yealink desk phones and bases using Bluetooth communication between different handsets. • Responsible for monitoring network and system performance on Netgate 7100 firewalls, HP ProLiant bare metal using Proxmox Operating system regarding compute and storage • Provide technical support to internal staff • Designed and provisioned network and internet for pharmacy drug warehouses. • Introduced the use of dynamic routing across leased lines • Responsible for the planning, designing, configuration, implementation and monitoring of daily operations of all computer networks (LAN, WAN, WLAN) and related computing environments including ERP application access behavioral designs. • Responsible for disaster recovery operations and site to site failovers to optimize resource utilization • Penetration tests using nmap tools like Metasploit, Snort, Suricata on Kali Linux

• Installation, configuration, and maintenance of all Cisco Routers and Switches and software, SAN (NetApp, HPE Synergy), LAN and WAN environments • Provided mentoring and technical training to IT officers and end-users on new hardware and software • Responsible for provisioning on forti-authenticator RADIUS server • Administration of load balancer f5 Big IP on all web server access based on local traffic management. • Managed data loss prevention based on Symantec DLP • Ensured database and web application security through Imperva WAF/DAM administration • Managed enterprise wireless solution based on Ruckus • Monitored and responded to security incidents using StellarCyber SIEM • Managed and supported 24-hour call center service based on Avaya/Alcatel technologies with IVR, call recording and web chat • Worked with ISPs to ensure 99% WAN uptime annually • Reviewed internal ERP system access policies to ensure IT security policy and audit recommendations were complied with • Maintained Disaster Recovery Site and ensured100% uptime • Deploying of Cisco 9200 switches at headquarters and Forti switches at the regional branches

• Administered Cyberoam Firewall appliance for LAN and VPN security. • Responsible for support, maintenance and administration of all network equipment and provided technical support to over 300 staff in multiple locations across the branches. • Developed hardware and software technical requirements based on organization’s management requests and interfaced with vendors to ensure that supplied hardware and software meet company’s standards and requirements • Administered and managed Microsoft Windows Server 2008 and MS Exchange Server and the entire domain controller. • Performed computer hardware and software systems installations, repair and maintenance on desktops, laptops, printers and scanners. • Initiated and performed quarterly routine maintenance of desktops, laptops and Data Centres at all branches which improved IT department service uptime and increased efficiency that resulted in reduced weekend shift time. • Administered Active Directory, DHCP, DNS, WSUS, and Kaspersky on Windows Server 2012.

• Communicated IT policies, procedures to users and monitor their compliance • Installed, configured, troubleshot and upgraded e-mail, network, PC operating systems (Windows, MAC OS and Linux), software and peripheral equipment like UPS, RAM, HDD and network cards • Developed training materials and procedures or knowledge base articles, and/or trained users in proper use of hardware and NSSF's systems • Performed computer hardware and software systems installations like MSOffice, repair and maintenance on desktops like changing HDDs RAM chips and CMOS batteries, laptops replacing HDDs with SSDs, printers and scanners (connecting new users and replacing network cards and memory. • Installed and performed both hardware and software repairs to improve productivity of equipment assigned to staff. • Administered Microsoft Dynamics CRM’s for client relationship management • Attended to 50% of issues faced by 250 users that required IT support and drafted knowledge base articles on solution the issues for the rest of IT team. • Performed preventive maintenance exercises across the 22 branches for all computer workstation equipment. • Coached and Mentored IT Intern to develop knowledge and capabilities in technical delivery on their internship projects