Objective

Skills & Abilities

·         Excellent verbal, interpersonal and business communication skill, Ethics and Integrity.

·         Ability to multitask and work under minimal supervision, Problem analysis and problem solving, Organizational skills and customer service orientation, Adaptability and ability to work under pressure. Training & facilitation

Experience

Branch Manager-UNITED BANK FOR AFRICA

27^th August 2022 to date

Key Responsibilities’

·         Perform financial due diligence and analysis on prospective SMEs, and recommend for credit approval

·         Evaluating new and renewal lending proposals, negotiating terms with customers and, where appropriate, submitting proposals to the credit department for approval.

·         Contribute to the effective launching of new products to ensure favorable market response and optimum build-up of revenue –sales campaign management

·         People management – Build, develop and motive high-performance team committed to achieving success through each other by Coaching and mentoring the team

·         Cost management – Ensuring optimal utilization of resources (material, human) made available in business operations.

·         Increase customer retention and growth through an aggressive cross sell of the bank relevant financial products and thereby promote an optimum build-up of revenue.

·         Prepare annual marketing plans and strategies for financial products generation to enable achievement of targeted growth objectives.

·         Conduct market intelligence and competitor analyses in order to prepare marketing plans and strategies, with an objective of identifying business opportunities and maximizing them.

·         Examine and assess economic and market trends, earnings prospects, financial statements, and various other indicators and factors to determine suitable SMEs for Lending.

RELATIONSHIP MANAGER-UNITED BANK FOR AFRICA

19/06/2021 TO 27^th August 2022

Key Responsibilities

·         Deliver exceptional sales performance by identifying and meeting customer needs through selling and cross selling of UBA Products & services.

·         Achieve and surpass the set targets of all lines/products of retail banking in line with the Branch target and business strategy.

·         Participate in the implementation of Branch Business strategies and plans with an objective of identifying business opportunities and financial products generation to enable achievement of targeted growth objectives in line with the Retail business plan.

·         Establish and maintain effective relationships with new and existing customers, establishing their needs and attending on the suitability of services for effective and timely customer service delivery.

·         Provide feedback on effectiveness /review of current customer processes to guide in product development and business/service improvement and participate in product launches for favorable market response.

·         Adhere to the Bank`s/Regulatory Authority ‘policies and guidelines are complied with at all times.

·         Implement and track customer financial plan in conjunction to Business Manager

ASSISTANT RELATIONSHIP MANAGER-PERSONAL BANKING-KCB BANK

1^ST January 2020 to 18/06/2021

Key responsibilities

·         Directly supervise, guide, open business schemes and lead the direct sales team attached to your branch and offer them with any necessary support they may need in the course of their work.

·         Achieve sales growth and personal loan relationship targets

·         Monitor the branch portfolio to ensure that PAR and NPAs are kept within the acceptable levels.

·         Drive excellence in relationship management at the branch by developing regular customer call schedule/program, resolution of queries/complaints etc.,

·          monitor utilization of credit facilities and action/escalate as appropriate using reports & relevant management information to enable profitable management of this important segment.

·         Offer support to the customer care consultant

·         Undertaking technical Audits regarding credit risk, internal credit controls basing on the various credit score cards

·         Appraise Both Business and Personal loan applications making sure that they meet the set standards and credit requirements using the prescribed score cards and return those that do not meet specifications to the front office desk for follow up.

·          Initiate credit applications for new and existing customers by completing the documentation with customers, completing the required financial analysis, and submitting applications to Retail credit for approval

agency banking officer—Kcb bank uganda

11 April 2018 to 31 December 2019

Key responsibilities

·         Responsible for the preparation of Agency banking annual work plan with clear targets for Agent recruitment, transactions and commission in consonance with the Bank’s Operational plan.

·         Implementation of the Agency Banking strategy in line with bank’s overall strategy including Drawing and implementation of the Agent recruitment and training program as per agency banking annual work – plan.

·         Carry out regular Agent visits and Prepare performance reports as per agreed visit schedules and BOU guidelines in line with the annual Agency Banking work plan.

·         Attend to Agent, internal and external customer queries and complaints in line with the customer service standards of the Bank.

·         Work closely with the IT department to make ensure agent transaction systems are up and running all the time.

·         Carry out business risk assessments and institute controls in place to mitigate the risks, monitor compliance and safe operations of the agents by carrying out periodic visits.

·         Support the business units in the identification of potential agents, coordinate joint marketing activities and cross-sell Alternative Banking Channels products.

·         Carry out back office processing to ensure timely reconciliation agents accounts and monitor both float and liquidity levels of Agents.

·         Manage performance and productivity of agents as per set performance targets.

LEAD GENETATOR — BARCLAYS BANK.

23 January 2017 to 12 march 2018

Key responsibilities

·         Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of Bank’s consumer lending products.

·         Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.

·         Maintain own sales performance statistics for management information usage.

·         Check correctness of each new account application, loan document, Barclaycard application and all other customer documents

·         Comply with general Operational risk & Rigor requirements e.g. Health & Safety standards and security of premises, KYC and anti-money laundering regulations.

·         Provide excellent customer service in line with Barclays values

·         Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards

DIRECT SALES REPRESENTATIVE—–M-KOPA SOLAR UGANDA

August 2015-janauarry 2017

Key responsibilities

·         Deliver exceptional sales performance by identifying and meeting customer needs through selling & cross selling of M-kopa solar products

·         Provide direct “hands on” sales support (quality lead generation and effective follow up) to generate and convert quality leads into sales.

·         Maintain own sales performance statistics for management information usage.

Achievements.

§  Met Monthly targets of agency banking while working as agency banking officer

§  Managed to beat the set target of 10 sales a month to qualify for direct sales representative in two weeks’ period while working for M-kopa solar.

§  My addition to the team resulted to 50% increase in sales in all the organizations I worked

§  Resolved many conflicts amongst fellow colleagues and managed to bring them together to work as team

§  Improved CRM accuracy by 34% by demonstrating outstanding customer service

§  Was the best seller in Mbale service center in the month of October, November and December 2016 while working for M-kopa

Education

uganda christina UNIVERSITY —-mukono—— BACHELORS degree in    business administaton—2013-2016

mbale s.s.s —-MBALE——advanced certificate of education—-2011-2012

mbale s.s.s —-MBALE——ordinary level certificate—-2007-2010

north road primary school—-MBALE—primary leaving certificate —-2000-2006

Communication

LANGUAGES    SPOKEN

–References

ayebazibwe conald

Branch Manager Bank of Africa

Mobile +256782749803 or 0701093545

Email.conald.ayebazibwe@boauganda.com

FRANK manano

Branch Manager UBA-Mbale

Mobile +256779909291

Email. frank.manano@ubagroup.com

dasan oketch

Personal Banker Barclays Bank

Mobile +256702401469