Candidate Profile

-Getting involved in all technical support and Enterprise activities of the Company: - Installation of new equipment such as desktops, laptops, printers and all other items - Troubleshooting technical problems and providing computer diagnostics thus solving software and hardware faults for various clients - Do preventive and routine maintenance on equipment - Attending to technical calls both in Sybyl workshop and in clients’ premises - Make reports on the calls attended to; on either job cards, email or otherwise

-Training students in ICT courses as allocated by the ICT Head of Department: - Teaching courses in areas allocated by the Head of Department at the Centre particularly Computer Networking, Computer hardware, Database design modules and Cisco ITE classes - Assisting in the development of learning materials, preparing schemes of work - Maintaining records to monitor student progress, achievement and attendance - Managing examinations i.e., setting, marking and evaluating students’ performance - Verify continuous assessment marks/results of students - Preparation of mark sheets - Developing and reviewing of curriculum and learning syllabus

-Engaging in all technical support activities at the Centre: -Assisting in the support for CSTS data center -Responsible for resolving hardware and software problems in schools in cooperation with the Operations and Accounts Departments. -Carrying out maintenance support visits to schools -Responding to support calls from field staff and super-teachers for help in solving tickets -Coordinating with Technical manager in the preparation and delivery of hardware and software to schools -Contributing towards the planning for hardware and software requirements with the Technical Manager -Responsible for logging hardware movements and keeping track of CSTS hardware inventory and submitting monthly/termly reports -Coordinating the smooth running of the CSTS web database with the Technical and M&E Managers -Responsible for maintaining and backing up the M&E database and periodically testing the backups to ensure that they are in good working conditions -Participating in training Field staff on new technologies and techniques -Providing technical support to company staff. Responding to Head office staff requests for technical support -Routinely updating, reinstalling and maintaining applications such as anti-virus software on staff computers as well as educating staff on best practices -Assisting in the training and implementation of new technologies keeping a record of all office computers, their current state and configuration with any needed upgrades

- Engaging in all technical support activities at the Centre: - Managing the Local Area Network (LAN) infrastructure of the institution - Installing, configuring and maintaining of the institution’s LAN and WAN - Monitoring network activity through Inputting and maintaining IP addresses to provide network access to staff - Troubleshooting system and network problems and providing diagnostics - Replacing faulty computer hardware parts as required - Administering all activities of the Computer Lab at the Centre by managing N-Computing servers and client computers - Installing and updating computer software for the members of staff - Performing scheduled preventive maintenance of ICT infrastructure at the Centre