Am Honest, Adaptable, Confident and Hardworking man; a person of keen judgment
with Integrity and Dependability, poised to leverage education towards launching a
successful career in the fields of management.
I was able to develop a work plan that I shared with the team I was leading, and this
work plan helped me to drive the service centre from Negative (-) ebitda at the shop to
positive (+) ebitda while hitting targets in all parameters given to me at the service
center at minimal costs.
Skills
Interpersonal relationship skills Computer skills and Microsoft word packages Reporting and analysis Compliance and Risk management Credit monitoring and recovery of delinquent funds Excellent customer care service.
Education
- Ndejje university2016-2019 : Management
Grade / GPA : 4.0 (second class upper)
Qualification : Bachelor's degree in Business Administration. (Hons) - MUNTUYERA HIGH SCHOOL KITUNGA2010-2011 : Higher Education
Grade / GPA : 5
Qualification : Uganda Advanved certificate of Education - CALTEC ACADEMY MAKERERE2006-2009 : Ordinary level.
Grade / GPA : Result 2
Qualification : Uganda certificate of educayion
Experience
- Airtel uganda10 months. : Retail supervisor
Yearly Salary : 1230000
Job Duties :Develop and communicate MOM work plan Manage and guide service delivery at the shop Stock management People and engagement Additional duties and responsibilities - Linda investment limited4 and 5 months : Operations officer.
Yearly Salary : 900000
Job Duties :Build relationships with key employees among customers Create plans to address clients’ business needs Advise clients on creating profitable processes Ensure all operations are carried on in an appropriate, cost-effective way Improve operational management systems, processes and best practices Purchase materials, plan inventory and oversee warehouse efficiency Help the organization’s processes remain legally compliant Formulate strategic and operational objectives Examine financial data and use them to improve profitability Manage budgets and forecasts Perform quality controls and monitor production KPIs Recruit, train and supervise staff Find ways to increase quality of customer service Schedule regular meetings with customers to ensure they are satisfied Act as point of contact for complaints and escalate issues as appropriate Help sales team up-sell or cross-sell services and products Ensure both the company and clients adhere to contract terms Study competition to find new ways to retain customers Set sales and revenue targets and work diligently to meet them Collaborate with internal teams (e.g. sales, engineers, senior management) to address customers’ needs. - Linab garments industry Ltd.3 years : Clients relationship officer
Yearly Salary : 380000
Job Duties :Handling customer complaintsthroughout the implementation life cycle in a timely and accurate fashion. Manage and train workers to ensure quality and consistency of service to customers. Schedule and conduct status meetings with appropriate development resources and customers. Provide proper refund and compensation to customers on time. Assist sales team in business acquisitions, planning, retention and management. Maintain complete and accurate customer correspondence data. Assist in making major business decisions. Develop and update client related reports. Managing client relationships to build a reputation for excellent service and generate repeat business. Negotiate and manage agreements through business contract process Answering questions about a company’s products or services