SUMMARY
With 9 years of professional experience in account management, I have a proven track record of success in both B2B and B2C sales operations. During my time at Anheuser InBev, I successfully launched two products, which led to a 7% increase in market share for the modern-off trade channel. Additionally, I oversaw Operations for Stanbic Bank’s Project to successful completion. Currently, as a Liquefied Petroleum Gas Account Manager at Vivo Energy Africa, I am expanding the Shell LPG footprint in the central and western regions of Uganda through strategic cross-functional collaboration schemes to develop efficient Route-to-Market, distributor management, and Customer-Value-Proposition.
My strong leadership and communication skills have resulted in an impressive 11% growth rate in sales and a 5% reduction in operational costs. I am excited to bring my expertise and experience to a new opportunity and continue to drive growth and success for my next employer preferably in Kenya and Tanzania.
EXPERIENCE
Vivo Energy Africa, Uganda – Liquefied Petroleum Gas Account Manager DECEMBER 2021 – PRESENT
- Developed and deployed performance improvement strategies to promote continuous improvement of B2C performance, resulting in an 11% growth rate in prior year sales.
- Trained distributors on sales techniques, product management, and business processes, leading to improved customer satisfaction ratings.
- Improved regional distribution, reducing operational costs by 5%, through strategic collaboration with cross-functional teams in-country and in Mauritius.
- Strengthened customer relationship management and cross-selling to grow B2B sales volume by 92% at the close of December 2022.
- Grew the Shell Gas brand through fieldwork in Western and Central Uganda, acquiring a new business Distributor and increasing market penetration for the Western region.
- Tracked quantitative and qualitative KPIs for account developers, leading to an improved sales target score achievement of 13%.
Anheuser Busch InBev, Africa – Key Account Executive JANUARY 2017 – NOVEMBER 2021
- Innovated trading opportunities to boost branding and sales, successfully incorporating e-commerce platforms Glovo and Jumia into the Key account’s portfolio.
- Improved account management by predicting potential competitive threats and outlining solutions.
- Secured high-value accounts, on-boarding new clients through consultative selling, effective business relationship management, and promoting compelling business opportunities.
- Managed responsibility of sales and negotiated contracts for key accounts worth over 117 million Uganda shillings.
- Established agreements for increased brand visibility and merchandising of premium brands.
- Utilised Salesforce to track customer information and drive the marketing plans of the local brand Nile Special stout in 2019 and the international global brand Budweiser in 2018.
- Built a loyal account base and long-term business relationships with major retail outlets like Carrefour and Shoprite, through market knowledge based on industry trends and B2C relationship management.
- Identified and qualified customers need to negotiate and close profitable projects with a high success rate of 35% client database increment.
- Followed up and analysed profitability and key metrics of department budget to improve overall cost analysis for clients, resulting in increased client retention.
Stanbic Bank EDMS Project, Uganda – Operations Administrator JUNE 2015 – DECEMBER 2016
- Updated operational methods, oversaw procurement procedures, tracked information, and compiled data to improve efficiency.
- Reined in project costs while meeting key milestones like the successful upload of 429,318 client accounts to the Stanbic Bank database.
- Eliminated discrepancies in progress by reviewing performance, spending, and timelines of 98 skilled individuals supervising night and day shift teams.
- Managed project’s payroll, allowances, and procurement to commission.
- Orchestrated project activities within strict time frames and budget constraints by solving complex problems and working closely with senior leaders.
Electricity Regulatory Authority, Uganda – Data Assistant JUNE 2014 – APRIL 2015
- Researched and resolved issues regarding the integrity of data flow into databases under the mentorship of the Senior Statistician.
- Produced quarterly reports using advanced Excel spreadsheet functions for all National Electricity generation, transmission, and distribution companies.
- Synthesised current business intelligence data from Jan 2005 to March 2015 to produce reports and polished presentations, highlighting findings and uploading data to the company website.
- Created pivot tables to collate metrics data for presentations to stakeholders that supported decision-making and resource allocation.
- Identified and documented data constraints, assumptions, business impacts, risks, and scope exclusions.
Skills
Customer Service Sales Operations Market Planning Risk management Microsoft Office 365 Communications and Negotiations Cross-selling LeadershipMarket IntelligenceInnovative tradingData AnalysisBusiness Relationship managementProject Management
Education
- University of South wales, South Wales3 : Business, Management andMarketing
Grade / GPA :
Qualification : Master of Business Administration - Multimedia University, Malaysia3 : Economics, Econometrics, Financial Management
Grade / GPA :
Qualification : Bachelors in Analytical Economics
Experience
- VIVO ENERGY AFRICA1.2 years : ACCOUNT MANAGER - LPG
Yearly Salary :
Job Duties :I am responsible for leading B2B and B2C sales in a competitive and rapidly evolving market, building relationships with stakeholders, and growing the customer base, volumes, and penetration of LPG through effective Distributor Management and Route-to-Market tools. I am accountable for delivering financial (margin/cost/EBITDA) and non-financial (volume/debt/business growth) LPG business targets through the disciplined and effective implementation of functional plans. Additionally, I am responsible for providing input in developing LPG business plans and strategies that align with the department LPG vision, strategy, and direction, and implementing them on the ground. - ANHEUSER BUSCH INBEV5 years : KEY ACCOUNT EXECUTIVE
Yearly Salary :
Job Duties :My responsibilities included growing sales and market share of their premium portfolio in the modern off-trade channel by identifying opportunities using syndicated data and developing/executing action plans. The role requires knowledge of mainstream and premium brand portfolios and establishing influence and credibility with modern trade stakeholders like Carrefour. The position involves leading buyer call preparations and presentations, securing new product launch support, increasing distribution points, and securing display programming. The job also includes influencing marketing communications and leveraging the promotional calendar to maximise sales and promotional investments. The role requires clear and consistent communication with key partners, fellow associates, and key stakeholders. Additionally, the job entails fully understanding the competitive landscape, managing budgets, and ensuring strong execution in stores. - STANBIC BANK EDMS PROJECT1.6 years : OPERATIONS ADMINISTRATOR
Yearly Salary :
Job Duties :I was responsible for overseeing the planning, implementation, and tracking of specific short-term or long-term operations of the project. I managed timelines, resources, and budgets while ensuring that the project goals are achieved within the agreed-upon timeframe and budget. I was accountable for developing project plans, including defining the team's scope, goals, and deliverables, as well as managing payroll, recruitment, and resource allocation. - ELECTRICITY REGULATORY AUTHORITY11 months : DATA ASSISTANT
Yearly Salary :
Job Duties :As the Data Assistant I was responsible for collecting, organizing, and analyzing large amounts of data for the transmission, distribution, and generation of Electricity companies in Uganda. My primary responsibility was to ensure data accuracy, completeness, and consistency for upload to the organizational website. I worked on creating reports and presentations to inform management decisions.