BETTY NAKKU

+256772121287/+256759411894

betkaylen@gmail.com

EDUCATION BACKGROUND

POST GRADUATE DIPLOMA IN PUBLIC ADMINISTRATION      2021 – 2022

UGANDA MANAGEMENT INSTITUTE

DEGREE IN SECRETARIAL STUDIES                                         2004 – 2008

MAKERERE UNIVERSITY

ADVANCED LEVEL (UACE)                                                          2002 – 2003

GAYAZA HIGH SCHOOL

ORDINARY LEVEL (UCE)                                                             1998 – 2001

RUBAGA GIRLS SSS

PERSONAL OBJECTIVES

• Problem solving skills (Managing customer issues and resolving all complaints effectively)
• Leadership skills
• Research, report writing and record keeping skills
• Basic Computer knowledge skills (MS word, Excel, Access, Power point).
• Excellent organizational, planning, written and verbal communication skills.

LANGUAGES SPOKEN:

1. Fluent English
2. Fluent Luganda

WORKSHOPS/ TRAININGS ATTENDED

1. Career guidance and training with MUBS (August 2018)
2. Customer care/experience training with MTNU (April 2018)
3. Fraud Risk Awareness workshop training with MTNU (May 2017)
4. Ericson Converged Wallet (ECW) training with MTNU (August 2014)

WORK HISTORY

1.   Directorate of Industrial Training Verification Officer October 2020 to Date

• Receiving candidates’ documents.
• Verification of candidates’ biodata.
• Assessment of candidates’ exams.

2.   Executive assistant/Administrator IICS Technologies OCT 2019 TO MARCH 2020

This role involves managing the errands of the principal investigator:

• Budgeting the company weekly meals
• Point of contact for all visitors in the company
• Liaise with suppliers to supply necessary logistics for the company
• Receive and send documents for the company
• Monitor the repair and maintenance of office equipment.
• Maintain and organize current and accurate filing system of the company
• Supervise and appraise the employees assigned to me
• Track attendance and leave schedules for the employees in the company
• Present daily and monthly reports for the team.

3. Assistant Team leader Subscriber Verification Administrator MTN UGANDA March 2012 to June 2019.

This role involves supervising data entrants to ensure accurate information is captured in the system.

• Verifying customers’ sim swap documents within 5 mins from the service centres, this has been possible through teamwork.
• Making outbound and inbound calls to both customers and MTN agents with regards to business requirements with an average handling time (AHT) of 2 minutes. Aligning customers details in systems like ECW (Mobile Money plat form) and concierge to enable customers access various MTN products and services with less interruption like MOKASH among others.
• Educating both customers and MTN agents on MTN products and services, resolving customer complaints as deemed necessary on issues regarding Sim card registration
• Checking customers’ registration status to ensure compliance and reconnecting subscribers’ numbers to ensure complete registration using document management system (DMS) concierge and reports.
• Entering data and ensuring quality work has been verified and ready to be stored in the data base for future reference (data clean up)
• Making follow up phone calls and reporting feedback on various MTN products and services among other customer issues.

4. Visa Administrator, Thailand Consulate May 2010 – December 2010 This job involves handling visa applications and issuing visas to customers.

• Receiving visa fees for customers.
• Advising customers on how to apply for visas.
• Keeping safe customers passports and cash.
• Preparing customers for visa interviews.
• Solving customers’ queries while applying for visas.
• Responsible for stamping visas in passports after approval by the consulate.

5.   Teller, STANBIC BANK UGANDA LIMITED May 2008 – August 2009

This role involves handling customers’ deposits and withdrawals

• Receive customers’ withdrawals and deposits.
• Solving customers’ queries and advising them accordingly.
• Advising customers on the different bank products.
• Handling foreign currency.

6.   Secretary To The Chief Engineer SBI Construction Company 2008-2009

This job involves handling secretarial duties for the chief engineers.

• Providing clerical support to the chief engineer.
• Responsible for handling incoming calls, faxing and scanning of documents.
• Schedule and coordinate appointments, leave for expatriates and general staff.
• Responsible for maintaining the filing system for the company.
• Receive sort and distribute both incoming and outgoing mail.
• Answer and direct phone calls to different departments.

PERSONAL STRENGTHS

• Strategic thinking and planning
• Capacity building
• Keen listener and quick learner
• Emotional intelligence
• Team player and customer care

REFEREES

Ms. Ann Nakintu

Accountant

KAMPALA CAPITAL CITY AUTHORITY

+256782673776

Mr. Colin Kwesiga

Team Leader

MTN Uganda

+256772121367

Colin.Kwesiga@mtn.com

Mr. Muhammadi Mutenderwa

Mobile Money Team Leader

MTN Uganda

+25677212283

muhammadi.Mutenderwa@mtn.com