I have over 2 years of experience in customer handling roles with skills including sales, customer care, Good listener, problem solver, confident on phone, proficient in Microsoft office and a quick learner. Seeking to use my customer service skills to provide a positive experience in your company.
Skills
Ability to learn quickly and adapt Interpersonal skills highly creative Multitasking problem-solving MS office
Education
- Makerere University2015 - 2018 : Arts in Economics
Grade / GPA :
Qualification : Bachelor's Degree - MM college Wairaka2012 - 2013 :
Grade / GPA :
Qualification : Uganda Advanced Certificate of Education - Wanyange Girls school2008 - 2011 :
Grade / GPA :
Qualification : Uganda Certificate of Education
Experience
- Ison BPOMay 2022 todate : Customer Service Representative
Yearly Salary :
Job Duties :Answer numerous calls in a high-volume call center environment. Resolve customer complaints and ensure calls are handled professionally and promptly. Educating the customer about the products and escalating customers’ accounts to relevant departments for faster closure. - Fildah BoutiqueJanuary 2020 - January 2022 : Sales Associate
Yearly Salary :
Job Duties :Created seasonal clothing displays, including dressing and arranging mannequins. Proactively interacted with customers to recommend products that best suit their tastes, interests and needs. Assisted customers with dressing rooms, including bringing clothing in different sizes and offering outfit suggestions. Conducted cash transactions and processed customer returns efficiently - Masindi District Local GovernmentJune 2017 - July 2017 : Intern Planning department
Yearly Salary :
Job Duties :Participated in analysing the different reports made by planners of different district sub-counties. Typed, edited and shared minutes of the District Technical Planning Commission meetings. Did Data entry of revenue collection of different district sub-counties.