Eric Muwazi
Social Scientist
+256793440800 / +256751889647 / +256779539519
emkmuwazi@gmail.com
Summary
I am a Social Scientist with majors in Psychology and minors in Social Administration. I am passionate about the service industry.
Skills;
• Counseling skills
• Administration skills
• Research Skills.
• Customer care skills.
• Human Resources Management skills
• Radio announcing, events and programming skills.
Work experience
NFT Consult 2019(August to date.)
Customer Care Advisor attached to dfcu Bank.
• Receiving and availing solutions to customers through inbound and outbound channels.
• Telemarketing through inbound and outbound channels.
• Managing the company’s image on social media.
• Monitoring Visa online transactions through the Visa Risk Manger’s portal combating attempted and alerting on possible fraudulent transaction on customer’s Visa channels.
• Supporting the bank’s internal processes for smooth run of business such as carrying out ATM monitoring, availing support to both risk and marketing departments when called upon and sitting in for my team leader whenever she took her leave.
Tavia Pre and Primary school, Wakiso District. 2019 (January to September)
School
Administrative Assistant
• Overall monitoring of both teaching and non-teaching staff.
• Update all social media websites with marketing tools and public relations material.
• Manage staff files, records, complaints and be a go between for the staff and directors of the school.
• Balance books of accounts keeping the income and expenditure figures up to date.
• Supported on the procurement department with a second eye when implementing their work.
Uganda Health Marketing Group (UHMG) 2018 (June to August)
Human Resources Volunteer
• Prepared and managed exit processes of all the five projects that had come to an end.
• Computed and properly stored records of all severance payments to staff.
• Assisted the resource mobilization team in gathering funds through proposal writing and donor searches on the internet.
Uganda Health Marketing Group (UHMG) (August 2017 to January 2018 )
Human Resources Intern
• In charge of all staff personnel files and records.
• In charge of the leave tracker both online and following up with hard copy files.
• Write all meeting minutes in all human resources meetings.
• First contact person between the staff and the HR department.
• Assist with counseling staff who had mild issues.
• In charge of exit management.
• Interview and recruitments preparations.
Lubaga Hospital (Undergraduate Internship) 2016(June to August)
Student Counselor and Research Administrator.
• Assist in tracking and reaching out to student with pending research requirements.
• Availed customer care to all the students who desired to take up Lubaga Hospital as their research hub in their study programs.
• Assisted the counselor in the Aids Carew Centre to receive and welcome clients to their periodic hospital visits.
Projects.
Radio ABC 99.3FM 2019 (May to December)
Presenter (Part Time)
• Scheduling music for the entire Sunday Afternoon.
• Radio announcing in the program on Sunday afternoon.
• Availing a word for the Sunday afternoon supplementary to what the listeners heard from church.
Watoto Church Lubowa 2018 to December 2019.
Christian Ministry Teenage Facilitator and Home Cell Ministry. (Part Time)
• Preparing Church for all the Sunday services.
• Help in teaching the teenagers what Church has prepared on their curriculum of study.
• Coordinate networking of both church members and facilitators in the congregation.
Education
Makerere University Kampala (Graduated January 2018). Bachelors of Arts (Social Sciences) Majored in Psychology and minored in Social Administration.
Certifications.
• Uganda Sign Language
• Computer skills.
References.
• Betty Mwagale
Britam Insurance Limited, Uganda
Human Resources Manager.
Email; bettymwagale@gmail.com
Telephone; +256701248991
• Diana Akullu Wanyama
Dfcu Bank
Manager, Contact centre
Email; DAkullu@dfcugroup.com
Telephone; +256791838759
• Gloria Lamon Sululu
Dfcu Bank
Team Leader Contact centre.
Email: GLamon@dfcugroup.com
Telephone: +256782084400
