WELISHE FRANK
C/O KEEN CONCEPTS LTD,
BOX 1567 KAMPALA, UGANDA
P H O N E ( 2 5 6 ) 7 7 6 1 2 1 6 1 0 / 7 5 4 2 9 0 4 4 3 • E – M A I L w e l i s h e f 1 2 3 @ g m a i l . c o m
PERSONAL DETIALS
Date of Birth: 07th Dec 1984
Marital Status: Married
Citizenship: Ugandan
STATEMENT OF CAPABILITY
I am Energetic, motivated and highly dynamic personnel with excellent strategic, organizing skills and intensive experience with highly levels of integrity. I am keen on results that contribute to the direct growth of whatever project I am involved in and strongly believe in Teamwork, very articulate and enjoy working on challenging situations with an aim of sorting them out effectively and efficiently.
EDUCATION BACKGROUND
Sept, 2018 – Oct, 2020, UGANDA MANAGEMENT INSTITUTE (UMI), Kampala Post Graduate diploma in Monitoring and Evaluation
2004 – 2007 MAKERERE UNIVERSITY, Institute of Statistics and Applied Economics Bachelor of science in Population Studies
2002 – 2003 NABUMALI HIGH SCHOOL, Mbale
Uganda Advanced Certificate in Education (UACE)
1998 – 2001 MBALE SENIOR SECONDARY SCHOOL, Mbale Uganda Certificate in Education (UCE)
1990 – 1997 NABUYONGA PRIMARY SCHOOL, Mbale Primary Leaving Examination (PLE)
Skills and Achievements
Team working
Experience of working in groups during academic projects including planning, role allocation, co-ordination and commitment.
Effective Communication
Presentation skills and confidence demonstrated during the delivery of tutorials and group presentations at institute.
Technical skills
Fully competent with all Microsoft Office packages, computer fundamentals and data processing. SSPS and EPI-DATA
Languages Spoken
English, Lugishu, Luganda, Lugwere, Lusoga, Kiswahili
Achievements
Population Secretariat (POPSEC)
Recommendation – Research Officer, 2006 – 2008
NFT Consult
- Certificate of Service – Customer Service Advisor, June 2008 – August 2011
MTN – Uganda
- Certificate of Achievement, Customer Service Training, 2008
- Certificate Overall best Performing Team January, 2009
- Certificate Best Performing Team November, 2009
IBM – Uganda
- Certificate of Service – Technology Products and Services Ltd, 2013
Uganda Bureau of Statistics (UBOS)
- Appointment Letter – Enumerator, National Housing and Population Census, 2014
- Appointment Letter – Data Processing Assistant, National Housing and Population Census, Dec 2014-Nov 2015
WORK EXPERIENCE
May 13, 2018 – Up to date: Student Advisory/Walk-in, UNICAF University Project Ltd
Duties and Responsibilities
- Contacting & advising Applicant online for the programs applied for and the available partial scholarships offered by UNICAF University and our pattern Universities.
- Assisting applicants understand the online study program and how it’s conducted on the VLE platform
- Submitting in Applicant’s applications and admissions review forms to admissions department for review before acceptance
- Advising applicants and Students the benefits of online studies and partial scholarships too offered by internationally recognized University
- Creating a friendly environment with the Students enrolled and new applicants on how flexible and convenient it is interacting with your Tutors, fellow Students online and having access to a fully equipped E-Library
- Informing Students and Applicants not proceeding the advantages our referral program and its benefits in reward per each student referred
Feb 23, 2016 – March 12, 2018 Production Assistant, CiplaQCIL outsourced by Jobconnect Ltd
Duties and Responsibilities
- Liaising with Production officers on ensuring quality production
- Link test on packages that are ready for packing to allow safety of product
- Sorting out of rejects for both blisters and containers on respective production lines for purposes of maintaining quality
- Ensuring BQS packaging equipment is in proper state to run the product available for package
- Ensuring all areas both in the Cubicles and packaging areas are clean for production to commence after sanitization
- Labelling equipment’s with the right shipping marks, batch numbers and expiry dates before storage
- crucial role in business by ensuring that products meet certain thresholds of acceptability
- improving an organization’s efficiency and profitability by reducing waste
Dec 1, 2014 – 2015 Data Processing Assistant, Uganda Bureau of Statistics
Duties and Responsibilities
- Validation, editing and capturing characters displayed on the system correctly
- Pre-scan and editing captured data in chorological order purposely to easy scanning
- Key and paper main entry and verification directly from the households, institution and community questionnaires for clear results
2014 Enumerator – National Housing and Population Census Project, Uganda Bureau of Statistics Duties and Responsibilities
- Enumerator: I took caution of the following while asking the respondents questions as framed in the household questionnaire and information filled in respectively
- Building rapport with respondent having a positive approach
- Confidentiality of respondent handling the hesitant respondents tactfully
March – September, 2014 Data Entry, MARISTOPES Uganda (Party Timer)
Duties and Responsibilities
- Data entry and analysis
- Fields visits and questionnaire filling
February 1, 2013 – 2014 Customer Service Data Advisor, AIRTEL UGANDA out sourced from SPANCO Raps Uganda Ltd
Duties and Responsibilities
- Providing a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
- Responding to customer queries regarding services provided by the company in terms of telecommunication and after sales services.
- Also informing subscribers of the benefits and Privileges gained by being part of the company.
- Dedicating my skills on tackling data queries both to inbound and outbound clients.
April 1, 2012 – January 31, 2013 Customer Service Data Advisor, IBM Uganda Duties and Responsibilities
- Providing a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
- Responding to customer queries regarding services provided by the company in terms of telecommunication and after sales services.
- Also informing subscribers of the benefits and Privileges gained by being part of the company.
- Dedicating my skills on tackling data queries both to inbound and outbound clients.
Feb 2008 – August 2011 Customer Service Advisor, MTN UGANDA outsourced from NFT Consult
Duties and Responsibilities
- Supporting mobile money on line, data entering and educating customers and agent on the product.
- SIM card reactivation & reconnecting of lost cards, rejected and faulty ones and also liaising with connect stores and dealers on replacing and swapping SIM card.
- Responding to customer queries regarding services provided by the company in terms of telecommunication and after sales services.
- Also informing subscribers of the benefits and Privileges gained by being part of the company
- Providing a bench mark for service excellence in the market.
- Providing a high level of customer service as defined by: a positive attitude, an efficient and adaptable approach, a polite, caring and professional telephone manner.
- To utilize appropriate CS systems, processes and procedures to support work.
2006 – 2008 Research Officer, Population Secretariat: Ministry of Finance, Planning and Economic development. Family Health Department
Duties and Responsibilities
- Help Sensitize the population about family planning methods and there proper usage
- Promoting the integration of reproductive health issues in development programmes at national, district and lower levels
- defining rates on the Mortality, Morbidity and Fertility and defined areas
- co-ordinates reproductive health-related research to influence decision-making, planning, and programming at different levels
- Promoting advocacy for reproductive health, safe motherhood and child survival
- To promote the integration of population variables in development planning at national, sector, district and lower levels.
2006 – 2007 Data Entrant, STEMER Printers and Stationers Ltd Duties and Responsibilities
- Recording day sales and designing a balance sheet for the month.
- Recording of the required materials, stationeries and day vouchers for the products
- Marketing the company Brands and services
- Recording output and input for the printing section
2007 Graphic Designing and Corel lamination, Keen Concept ltd (Contract)
Duties and Responsibilities
- Designing Calendars, Book covers with the help of corral draw, CS Photoshop among other programs
- Recording of the required materials, stationeries and day vouchers for the products
- Marketing the company Brands and services
- Recording output and input for the printing section
INTERESTS
- Reading literature
- Sharing ideas and Traveling
- Research
- Computer work
- Watching Television, movies and listening to music.
- Going to church and visiting friends.
REFERENCES
Mr. Jackson Watulo
Supervisor
Unicaf University Learning Center – Uganda
Plot 53B Ntinda II Rd, Kampala – Uganda
Tel: +256- 759- 715961
‘
Email: jack.waulo5@gmail.com
Mr. Fideli Mubangizi
Accountant
Unicaf University Learning Center – Uganda
Plot 53B Ntinda II Rd, Kampala – Uganda
Tel: +256- 702 – 349870
Email: fideli.mubangizi@gmail.com