Dorothy Palesa Nantagya

Mobile: 256782382108

Email: dorothynantagya@gmail.com.

Profile

A resourceful and outgoing individual who is self motivated with an extensive experience in customer service and relationship management. I am thorough and pay attention to detail in all professional matters. A skilled communicator and listener with close to four years of management experience.

Skills

• Analytical and problem solving skills – Skilled at mediating conflict and coming up with creative solutions that benefit both the company and
• People skills – Enthusiastic team player with the ability to motivate, encourage, inspire fellow employees and collaborate.
• Leadership skills – Proven management experience in effectively training competent tellers and continuing to provide outstanding service to
• Communication skills – Confident communicator with an interest in listening to what the customer has to
• Time management skills – ability to work effectively under strict

Work Experience

Client Service Manager- April 2015 to October 2018

Standard Chartered Bank Uganda

Achievements/Tasks:

• Managed a team of 7 tellers and led weekly discussions to set service goals as individuals and as a
• Communicated directly with customers on the floor and via daily calls to ensure that their banking experience was pleasant, productive, and memorable, and mediated any situations that may have risen or were
• Worked with the operations manager to train new tellers through video simulations, in-class instructions and shadowing shifts on the floor. Also equipped the team with product and service
• Set precedence for fellow team members to follow and maintain an enthusiastic attitude, friendly demeanor, and integrity-driven conduct at all
• Collaborated with other functions to resolve issues raised by
• Supported the Branch Manager in the day to day branch operations through ensuring smooth service delivery by each team
• Reconciled the ATM cash account and the branch account.

Client Service Officer- June 2012 to March 2015

Standard Chartered Bank Uganda

Achievements/Tasks:

• Managed customer complaints through a management information system. Shared the report with the branch team for accountability and
• Initiated and completed the on-boarding process for new customers thereby translating into the growth of the bank’s customer

• Communicated (using emails and phone calls) to customers about the various services we had to offer and when their deliverables were

Teller – June 2010 to May 2012

Standard Chartered Bank Uganda

Achievements/Tasks:

• Promoted to Client Service Officer after one and a half
• Multitasked by flexibly fulfilling the necessary
• Handled all daily counter transactions for cash /cheque deposit, withdrawals to all accounts (involving cash, cheques inter-account transfers, cashier orders, currency exchange) and other wealth management
• Complied with all applicable money laundering prevention procedures and customer due diligence

Education

Masters of Business Administration – August 2019 to date (Pursuing)

Uganda Martyrs University Nkozi, Rubaga Campus

BA (Hons), Industrial and Organizational Psychology – August 2004- June 2007

Makerere University Kampala

Interests – I enjoy reading interesting literature, doing crossword puzzles, listening to music and dancing.

References

Ms. Priscilla Guweddeko

Head of Servicing and Transacting Standard Chartered Bank Uganda Limited Mobile number: +256 782 909 775

Mr. George Williams Walusansa Head of Client Experience

Post Bank Uganda Limited

Mobile number: + 256 755 179 090

Ms. Winnie Ojiambo

Head of Branches & alternative channels

Standard Chartered Bank Uganda Limited

Mobile number: +256 782 887 262