Candidate Profile

Experience

• POSTBANK UGANDA LIMITED
   2016-2020 :  OPERATIONS OFFICER
   Yearly Salary : 12,500,000 ugx
   Job Duties : 
  a. Responsible for ensuring compliance of accountable persons through onsite and offsite inspections under the inspection and compliance responsibility of the bank. b. Prepare and maintain accurate compliance and adherence reports like risk profiling, Anti money laundering tool and Suspicious transaction reports as required by bank policies. c. Prepare for onsite and offsite inspections which include liaising with the contact persons, scheduling appointments, drafting correspondences, to ensure that the timelines for the inspections are met. d. Ensuring and maintaining an up to date database of all reports submitted by ensuring adherence and compliance to banking policies. e. Preparing inspection reports after the onsite and offsite inspections which includes; risk profiling so as to identify areas of focus during verification and monitoring, data entry of all information received into an electronic data base. f. Promote and market bank’s E-services like e water, western union, money gram, and bank products including loans and bank accounts and work with branch manager to promote a positive, enthusiastic work environment towards excellent customer service and harmonious employee relationships
• 2K RESTAURANT
   2013-2015 :  ACCOUNTING OFFICER
   Yearly Salary : 10.000.000 ugx
   Job Duties : 
  a. Analyze sales and purchase trends to plan and foresee the company growth path, advising on forthcoming product developments and discussing special price changes b. Monitoring labor planning, labor scheduling, storage items, and scheduling for purchases and items for disposal. c. Training and providing support, development plans for all staff as per company’s policy. d. Provide weekly and monthly status reports to senior management and all other concerned parties. Prepare reports of daily food sales and purchases and submit to management
• AIRTEL UGANDA LIMITED
   2010-2012 :  RESEARCH AND BUSINESS INTELLIGENCE EXECUTIVE
   Yearly Salary : 14,000,000 UGX
   Job Duties : 
  a. Monitor performance of sites and provide feedback to the operations team in instances of sub optimal service. Perform market share analyses using internal and external data sources to predict relative corporate market positions for various product lines. b. Conducting marketing research and manage research budgets and research activities by third party agents to identify market needs through primary methods such as surveys, in-depth interviews and through secondary research. c. Collect and analyze data that pertains to network performance from internal sources, including customer care operations, sales and IT. d. Gathering research data on competitive and environmental study and preparing reports on competitors and potential acquisition opportunities, quantifying sales potential and assessing market landscape to predict market trends and identify potential opportunities and risks. e. Conduct Geo-Marketing surveys and analysis to ascertain business returns on Investments and possible growth in network and investment, build Business cases to justify launch and roll out of BASE STATION Sites, products and services and evaluating vendor proposals.
• AIRTEL UGANDA LIMITED
   JANUARY 2009-SEPTEMBER 2010 :  NETWORK QUALITY EXECUTIVE
   Yearly Salary : 11,000,000 UGX
   Job Duties : 
  a. Prepare reports of daily open complaints and submit to network planning and provide weekly and monthly queries reports to senior management and all other concerned parties. b. Receive and respond to escalated queries, records and categorize customer queries/complaints that are related to network quality and contact the customer and clarifies the problem where necessary c. Seek solutions to customer queries and take ownership of any issue raised until resolved if not escalate customer queries/complaints to the relevant departments and follow up to ensure timely and optimal resolution d. Carry out tracing processes and provide status reports to customers, including confirmation of the problem, actions being taken, when they can expect a solution e. Check performance data and outage reports for the relevant area and conduct tests to confirm the problem and/or determine causes

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