PERSONAL STATEMENT:
I’m a highly committed, self-driven with expertise that is highly applicable to my roles including ability to deliver superior, personalized client service, cultivate strong business relationships, make real-time decisions, and resolve issues in a way that propels innovation and growth.
PROFILE:
NATIONALITY: Ugandan
SEX : Female
DATE OF BIRTH: 30/08/1986
PLACE OF BIRTH: Kayunga District
QUALIFICATION AND EXPERIENCE
PROFESSIONAL EXPERIENCE
BARCLAYS BANK UGANDA- August 2015 to date
Telesales /Relationship officer/Customer life cycle management
Worked as a telesales /relationship officer with Barclays Bank Uganda, I have primarily dealt with individual retail customers and advise them on various banking and financial products and services offered by the bank. I have been catering for the corporate clients like large corporations.
I have maintained the Bank system, policies and procedures and ensure adherence to its requirements I possess good knowledge of the corporate banking and treasury products and services, familiar with the general banking operations and its legal and regulatory requirement, Iam fully exposed to the preparation of credit proposals.
I have acquired considerable experience in the Sales and customer Management Industry and also utilized my time to learn and improve my skills and ensure quality, timely deliverables to our customers.
Roles being performed
- Understand customer needs and develop plans to address them
- Identify key staff in client companies to cultivate profitable relationships
- Resolve customer complaints quickly and effectively
- Forward up selling and cross-selling opportunities to the sales team
- Promote high-quality sales, supply and customer service processes
- Aim to preserve customers and renew contracts
- Approach potential customers to establish relationships
- look out for new sales opportunities
- Other duties as assigned by my line manager
UMEME UGANDA LIMITED -2012 to 2015
Customer care executive
Roles Performed
- I was able to keep track of received data and source documents
- Prepared documents, Identifies them and interpreted data to be entered in to the system
- Maintained efficient records management system
- Compiled, sorted and verified accuracy of data to be entered
- Generated reports and responded to inquiries regarding entered data as requested
- Responded to customers’ inquiries about bills, new connections and all other related complaints
- Raised service orders for complaints in the system and resolved them.
- Forwarded all paid up customers for inspection and connection to the metering
Department
- Created Service points and enrolled meters on system
- Developed a comprehensive knowledge of company products and services
Through product information
- Ensured safety for self and the public and report all safety related incidents.
- Performed other job related duties assigned.
HUMAN RESOURCE DEVELOPMENT CONSULTS LTD 2011TO 2012
Human Resource Assistant
Roles Performed
- Marketed the company’s programmers
- Collected data to be used for the consultancy or training
- Wrote and compiled reports as required
- Made follow ups with the clients to ensure customer satisfaction
- Drawing time tables and designing training programs
- Handled Human Resource Package – Oracle database
- Processed Human Resource Reports
- Involved in the restructuring team
- Executed the Human Resource Function according to the strategic plan of the companies
- Prepared Expressions of Interest
- Prepared Project Proposals(technical and Financial)
- Identified new areas of company development
- Training and Facilitation as per clients request
- Ensured implementation of an effective performance Management system in company’s statistics.
- Instrumental in improving customer-satisfaction ratings through suggestion, development
EDUCATION BACKGROUND:
ACADEMIC QUALIFICATIONSINSTITUTION
Masters in Human Resource Management. Makerere University Business School-To date
Course Units (semester one) (semester two)
- Business Relations Performance Management and control
- Industrial relationsTraining and development
- HR Management and planning framework Labor Laws
- General management Strategic Management
- Career and planning Management Human Resource forecasting and planning
- Compensation and reward system job analysis
- OrganizationalBehavior Organizational Development
Bachelors of Arts. MakerereUniversity (Second class lower)
August2005- January2008
Uganda Advanced Certificate of Education Nakanyonyi Girls School
(Advanced Level)February 2002-August 2004
Uganda Certificate of Education St Noah Girls School
(Ordinary Level)-Febuary1999-November 2002
CORE COMPETENCIES AND SKILLS
- Analytical skills: Monthly sales analysis, decision making and corrective action for specific issues regarding support office commitments and other issues that impact.
- Networking skills: Enhancing the process of orienting customers acting as a link between the bank and its customers.
- Working knowledge in different loans and sales departments.
- Team working skills: Excellent team worker, enhancing a transparent and good working environment that has contributed to good performance of the Telesales team
- Self-motivated and able to work with minimal supervision, Attend and participate in a number of activities.
PERSONAL EVALUATION
- Ability to perform well with a team, under minimal supervision and independently
- Good community skills.
- Good interpersonal skills.
- Ability to work under pressure.
- Persistent and enthusiast
Interests and Hobbies
- Reading self-development books.
Languages
- Fluent in English and Luganda
REFEREES
- Mrs. Patience Natukunda
Telesales Manager/CLM Manager
patience.natukunda@barclayscorp.com
Barclays Bank Uganda Limited
Tel: 0782-300888
- Mr. Birungi David
Communications Officer,
Umeme Uganda Ltd.,
Email:david.birungi@umeme.co.ug
Tel: 0772-301145
- Mr. Kato Moses
Head of Sales,
NBS Television
Email:moses_kato@yahoomail.com
Tel: 0772-331701
Signed and certified by…
Kizza Joyce Priesy