MEREGULWA MOSES MBAGO

KASUBI OPPOSITE, CHEAP HARDWARE

EMAIL 1: meregulwamosesndejje@gmail.com

EMAIL 2: mozeyalexander@gmail.com

TEL. +256752125220

KASUBI KAMPALA

12^TH DECEMBER 2019

TO:

THE HEAD OF HUMAN MANAGER,

TRUE NORTH UGANDA LTD,

PO BOX 24687, KAMPALA

Dear Sir/Madam,

RE: APPLICATION FOR POST OF A CUSTOMER CARE EXECUTIVE

I hereby respond to a post that I saw on True North Uganda website yesterday 10^th December 2019. My interest in this vacancy comes from my genuine desire to utilise my experience in Sales and Marketing and also embark upon a secure a long-term career with in True North Uganda Ltd.

I am Meregulwa Moses Mbago holding a Bachelor of Science in Information Technology from Ndejje University. I am currently working with Hariss International (Riham) as a Sales Representative. I worked with Uganda Breweries Limited as a Trade Developer and also worked as a Uganda Breweries Merchandiser under supervision of Golden Marketing

Limited.

I have learnt Customer Relationship management, Client account management, Preparing and sending daily sales reports, Products visibility and acting as a key liaison between product development and buyers which I believe to be so crucial in True North North Uganda Ltd.

I am a quick learner and require minimum instructions to acquire new skills. I am also good at computer and communication skills. These qualities give me necessary attributes to succeed with in True North Uganda Ltd. I am a highly responsible individual who is very suitable for the job.

Please for more information refer to my curriculum vitae.

I would genuinely welcome the opportunity to work for this Company as a Customer care Executive. For more information, please contact me on 0752125220.

Yours faithfully

MEREGULWA MOSES MBAGO

MEREGULWA MOSES MBAGO

PERSONAL    

         Kampala

     Tel:  +256752125220

Email: meregulwamosesndejje@gmail.com

Sex Male | Date of birth 21/09/1991| Nationality Ugandan 

JOB APPLIED FOR                       Customer Relations Executive    

Objective

To offer solid competencies with a proven track record documented by full time work experience in sales and marketing.

WORK EXPERIENCE:

SALES REPRESENTATIVE AT HARISS INTERNATIONAL (RIHAM) FROM AUGUST 2018 TODATE

Key responsibilities

1. Customer Relationship management

• I establish and update customer database every month for example retailers and stockiest by capturing their details like Name, Location and contacts etc.
• I follow company rules and policies of trade to increase satisfaction.
• I maintain current clients and potential clients relationships for future purchase.
• I identify and resolve clients’ concerns to advocates in time in order to strengthen the relationships.

2. Selling company products

• I prepare daily loading lists for all van salesmen at the depot by use of route analysis.
• I follow loading procedure to ensure that each salesman loads sufficient products before hitting the route.
• I ensure product availability at arm’s reach through having functional distributional tools at the depot.
• I ensure 100% coverage of the target objective and every distribution tool must know the daily targets.

3. Clients account management

Ø I manage orders in my territory.

• Maintain current product knowledge to help me teach customers profit margins on every product.
• I communicate new product and service developments, information and feedback gathered through field activity to appropriate people.

4. Asset/cooler tracking in the territory

• Withdraw coolers in case of misuse through the regional sales manage
• Maintenance of coolers through company technicians
• Deploy coolers to potential customers through the regional sales manager.

5. Preparing reports

• I prepare accurate daily sales reports to enable proper planning at the factory.
• I enter accurate data in stock control book by Conducting daily physical stock taking
• I review targets and sales performance

6. Conducting sales projection

• I Prepare and follow daily route plans to increase coverage and reliability
• Ø I Prepare sales follow up plans, follow up on sales leads and referrals.
• I Prepare action plans and schedules to identify targets and project number of contacts

7. I ensure trade quality and product quality in the market through proper product handling by encouraging Fifo (First in first out) and stock rotation.

8. Product visibility

• I place company coolers in most visible area in an outlet
• I use of posters to increase visibility of new and existing products.
• I arrange products in company coolers to increase visibility. Ø I arrange products in outlet shelves to increase visibility

UGANDER BREWERIES TRADE DEVELOPER (TDR) UNDER SUPERVISION OF

GOLDEN MARKETING LIMITED FROM SEPTEMBER 2017-JULY 2018

Key responsibilities

• Developing marketing strategies aligned with the brand strategy
• Acting as the key liaison between product development and buyers.
• Maintaining customer relationships for future purchases.
• Visibility and availability of company products in the assigned territory.

UGANDA BREWERIES MERCHENDISER (UNDER SUPERVISION OF GOLDEN

MARKETING LTD) FROM AUGUST 2016-AUGUST 2017

Key responsibilities

• Arranging company brands in the shelves and fridges to increase market share. I.e. bell, senator, tusker and more
• Taking orders from clients and submit them to the salesmen for delivery
• Collaborated with buyers to push sales
• Forwarding customer complaints to the responsible personnel

INTERNET CAFE MANAGER AT NIK-SPEED IT. SOLUTIONS (MAY 2014-DEC 2016)

Key Responsibilities

• Assisting customers when they had troubles or questions while using computer softwares such as Microsoft Office, Adobe softwares.
• Providing services such as encoding, printing, downloading and all other operations provided by the cafe.
• Computer maintenance and software installation.
• Troubleshooting different kinds of computer programs, hardwares and softwares.
• Providing excellent customer care.

EDUCATION AND QUALIFICATIONS

2016- 2019

BACHELORS DEGREE IN INFORMATION TECHNOLOGY (NDEJJE UNIVERSITTY WEEKEND PROGRAMME)

2011-2012

UGANDA ADVANCD CERTIFICATE OF EDUCATION (JINJA PROGRESSIVE

SECONDARY SCHOOL)

2007-2010

UGANDA CERTIFICATE OF EDUCATION (NILE HIGH SCHOOL KIYUNGA)

1999-2005

PRIMARY LEAVING EDUCATION CERTIFICATE (BUDHABANGULA PRIMARY SCHOOL)

JOB RELATED SKILLS

• I have got a four years practical experience in sales, Excellent customer service, Market development, Excellent interpersonal communication, excellent time management and priotizing tasks and also good at resolving customer disputes in a patient manner.

• I have the ability to lead and support the dynamics of a rapidly changing environment and to work as a collaborative business partner with the ability to present reports to target audiences including senior management, the Board and other stakeholders in easily understood formats.

• Computer literacy: I have excellent computer skill especially computer basics like ms word, Ms Excel, Ms PowerPoint, Databases, Internet use, information systems etc

• Leadership skills: I have gained the ability to influence, mobilize, motivate and my group project members to meet the project objectives. I have a strong team building, training and cross functional teamwork abilities in sales and marketing environments.

• Flexible/Self-Managing: I have the ability to work under minimum supervision, and adapt to changing conditions and work assignments.

• Organizational skills: I have gained a lot of skills and experience both from school and in the organizational field where I have been working.

• Analytical/Research skills: I have a good analytical thinking with demonstrated talent for identifying, scrutinizing, improving and streamlining complex work processes.

LANGUAGES SPOKEN                                                              COMPETENCE

English                                                                                               Good

Lusoga                                                                                              Excellent

Luganda                                                                                            Excellent

REFEREES

1.             MR. KATAGAYA IVAN

ELECTRICAL ENGINEER, KAKIRA SUGAR WORKS

TEL: +2560706457611/+256784384554

2.         MR. KINTU NICHOLUS

ELECTRICAL ENGINEER, UMEME UGANDA LTD

TEL: +256 700400947

3.        MR. TAREMWA NICHOLUS

CEO, NIK-SPEED IT SOLUTIONS MAKERERE

TEL: 0705084148