Candidate Profile

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IVAN ODEKE

ACCOUNTANT  KAMPALA Member from 6 years

I am a highly self-motivated and result oriented person with excellent approach to problem solving and optimizing team potentials while pro-actively developing new financial strategies and ideas. I have good interpersonal and communication skills and above all a good team player now looking to the next stage of my career where I hope to continue making significant contributions to major players in the accounts and finance activities.

Skills

Computer skills negotiation skill customer care managerial skill team leading flexibility innovation

Education

  • MAKERERE UNIVERSITY KAMPALA
     2010-2013 :  ACCOUNTING
     Grade / GPA : 3.69
     Qualification : BACHELORS OF BUSINESS ADMINISTRATION
  • MM COLLEGE WAIRAKA JINJA
     2008-2009 :  ARTS
     Grade / GPA : 21 POINTS
     Qualification : A LEVEL CERTIFICARTE
  • TESO COLLEGE ALOET SOROTI
     2004-2007 :  COMPULSORY SUBJECTS
     Grade / GPA : DIV II
     Qualification : O LEVEL

Experience

  • MTN UGANDA
     2013-2014 :  CUSTOMER SERVICE ADVISOR
     Yearly Salary : 6,600,000/=
     Job Duties : 
    • To respond to or initiate contact with customers with the aim of attending to customer needs Through inbound or outbound connections within the defined parameters. • Handle customer complaints and needs with the approved level of service and urgency to enhance customer satisfaction. • Handle all customer interactions via phone or email with professionalism and efficiency. • Educate customers on MTN’s products and services • Create customer loyalty and retention through up sell and cross sell during customer interactions.
  • MTN UGANDA
     2015-2018 :  SERVICE CENTER ADVISOR
     Yearly Salary : 8,400'000/=
     Job Duties : 
    • Answer all customer queries within the quality parameters (Service Centre procedures) defined by the department. • Update client details on the billing system. • Advise clients on choice of appropriate products and services in line with their specific needs. • To be accountable for financial and stock transactions taken personally. • Act as a first point of query resolution and where necessary take ownership, and escalate all service and product related queries to appropriate groups utilizing fault management systems. • To educate and advise customers on all aspects of MTN products and services. • Processing all queries to ensure that they are forwarded to the correct party • Provide customer education for all MTN [products and services with a view of acquiring subscribers and/or enhancing loyalty. • Ensure that service times are strictly adhered to. • Receive post-paid service bill payments and provide customer education around Bill formats.
  • MTN UGANDA
     2019  :  CONNECT STORE MANAGER
     Yearly Salary : 9600
     Job Duties : 
    • Coaching the dealer staff on customer care etiquettes that are vital in our service center environment • Coordinating touch points of Ddembelyo Dealer shops to ensure that they comply with the General MTN approved sim swaps and sim registration guidelines • Education on Agents about mtn easy load service • Ensuring that the MTN equipment installed in the shop such as the computers • Display glass and others are well maintained in good shape • Ensuring that the Dealer has stock at all time in terms of Phones, simcards and simswaps • Being the contact person for MTN business in the territory • Any other duties assigned to me by my superiors from time to time

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