Candidate Profile

MATSIKO REAGAN
Email: reaganmatsiko@yahoo.co.uk
Tel; +256-781770096/+256-701188252
Personal Information
Date of Birth: 24th August 1995
Gender: Male
Nationality: Ugandan

Summary
Reagan is a hardworking and ambitious individual who has experience in consumer goods with substantive exposure in Customers Relations, Procurement Processes and marketing. He is a strong independent self-driven worker and thrives in high pressure and challenging work environments.

Attributes:
Excellent interpersonal skills and good communication skills, problem-solving skills, with the ability to make well-thought-out decisions.
Ability to seek new responsibilities in line with knowledge and expertise irrespective of reward and recognition;
Ability to learn fast, efficiently and successfully even when managing multiple tasks, adaptable and flexible characters in relation to the work environment
Adaptable to ever changing circumstances and a key member in any team
Highly skilled and excellent in all Microsoft office package.

ACADEMIC BACKGROUND
October 2019- To date – UGANDA MANAGEMENT INSTITUTE, KAMPALA.
Post Graduate Diploma in Information Technology Management

2015-2018 – UGANDA CHRISTIAN UNIVERSITY
Bachelors in Procurement and Logistics Management

2013-2014 – MBARARA HIGH SCHOOL
Uganda Advanced Certificate of Education

WORKING EXPERIENCE:

February 2019- To date
GREENLIGHT PLANET
Customer Service Executive
To respond to all customer complaints with both quality and efficiency by means of inbound or outbound contacts with the sole aim of ensuring customer satisfaction and customer retention.
Responding to customers with the aim of attending to customer needs through inbound or outbound connections within the defined parameters
Handling all customer interactions via phone or email with professionalism and efficiency
Educating all customers on Greenlight planet’s products and services
Handling all escalations and ensuring customer satisfaction as deemed appropriate.
Evaluation of all Call Center processes and procedures and suggesting methods to improve area operations, efficiency both to internal and external customers.
Keeping records of customer interactions, transactions, comments and complaints, Communicating and coordinating with colleagues as necessary
Building sustainable relationships of trust with clients through open and interactive communication.
Generating of sales through initiating contact with potential customers.

Achievements.
Successfully Launched a new company product, Sunking Home 400 on the market.
Marketed and promoted company products through a variety of activities.
Handled customer inquiries effectively, represented company to suppliers and prospective customers.

Aug 2019 -To date:
Greenlight Planet Limited
Assistant Procurement Associate
Working with vendors to track orders and ensure timely delivery
Conducting Market research to identify new suppliers and pricing trends.
Evaluating offers from vendors and negotiating for better prices
Following up with suppliers as needed to confirm or change orders
Updating internal databases with order details (Dates, vendors, quantities and prices)

Achievements.
Successfully onboarded new suppliers for company i.e. Gastonic Systems
Successfully updated company vendor database.

Feb 2017-May 2017
Nile Breweries Limited
Procurement Assistant (Internship)
Collecting and Sorting of data daily according to their brands before sending them to their respective departments.
Managing Clients Accounts handling all their acquisitions.
Analyzing Local Purchase Orders from different client accounts.
Conducting a Monthly Inventory check of Available brands.
Managing company vendor databases.
Conducting public auctions of company assets.

Achievements
Successfully Conducted company public auctions disposing off property worth 180Million
Managed to collect and sort 300 data sets daily of company acquisitions.
Updated company vendor database with current information of company suppliers.
Provided orientation, training and guidance to new interns at the organization.
Successfully completed independent research project on the impact of motivation on employee performance.

REFEREES

Mr. MUGUMYA JOSEPH
Country Store Manager
Greenlight Planet Limited
Email: Joseph.mugumya@greenlightplanet.com
Contact: +256-702387829

Mrs. Nuwasiima Christine.
Human Resource Manager
Greenlight Planet Uganda
Email: nuwasiima.christine@greenlightplanet.com
Contact: +256-778394524

Mr. WANDOBA JOSEPH
Joseph.wandoba@lafargeholcim.com
Plant Procurement Manager
Hima Cement
Tel; +256773 972 288