Curriculum Vitae
Akello Betty
Email: bettyakello80@gmail.com
Address: P.O BOX 211, Lira
Phone: +256(0)782885228, +256(0)700 384857
Key Qualifications/Competencies
I am a hardworking, committed, good team player, self-driven, interactive, fast learner, sociable person with integrity, positive attitude, ability to prioritize, good negotiation, communication, interpersonal and computer skills. I am able to work under minimum or no supervision. A combination of the above qualities create a person who is able to work in a diverse range of environments.
Career Objective
Seeking a position in Relationship manager SME utilizing my strong logical and analytical skills combined with a Bachelor of Business Administration & Management and a Post graduate Diploma in Financial Management.
Education and Training
Post graduate Diploma in Financial management, 2013 – Uganda Management Institute
Bachelor’s Degree in Business Administration and management, 2004 – Uganda Martyrs University , Nkozi
Uganda Advanced Certificate of Education, 2000 – St Josephs Girls School, Nsambya
Uganda Certificate of Education, 1998 – Uganda Martyrs SSS Namugongo
Experience
Relationship manager, Executive banking, Stanbic bank Lira Branch, April 2012 to Date
- Sales and market share growth
- Manage and own the relationship with executive banking clients
- Address borrowing needs of the portfolio for both salaried customers and self-employed ( grain dealers/ Farmers)
- I have plan, initiate and drive sales activities in light of the port folio revenue vs cost to maximise profit for the branch.
- Attract new business through identification of quality clients and their potential value to the business.
- Support the Branch service manager/ Control manager during customer service initiatives and audit reviews processes.
- Recommending appropriate action to protect and grow business.
- Be able to identify potential new business opportunities and consistently generate innovative ideas for implementing new business opportunities around Lango, Acholi subregions.
- Pass on leads to wholesale and other retail entities within the bank.
- Train junior staffs about the value preposition under executive banking such that they can perform tasks in my absence once delegated.
- Customer Service
- I consistently deliver a high quality service delivery to all customers, internally and externally.
- Proactively I add value client contact (organising functions for portfolio of clients so that the clients can appreciate the value of banking with us).
- Proactively keep the clients informed of potential problems before they occur.
- Broadening scope with top Clients in portfolio to ensure family is entrenched with the Stanbic Bank.
- I potray a potential and diplomatic behaviour when dealing with clients and their issues.
- Informing and educating clients about the bank and the bank products ( raising the clients awareness of the most appropriate products and services).
- Cross selling and increasing portfolios.
- Credit / Risk Management
- Managing Credit and Operational risk as a way of reducing cost.
- Understanding the Risk Management principles and procedures relevant to the role and applying them consistently and effectively.
- Identify areas of concern/ potential fraud and develop appropriate remedial processes/ systems, which encompass both the operational and financial aspects of risk management.
- I Support the Branch control manager to carry out a mini audit of the branch activities prior to any audit exercise.
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- Information documentation and storage
- Maintain a proper filing system and clean desk policy at all times.
- Keep proper records of incoming and outgoing mails or customer requests.
- The Executive banking Assistant has a good filing system because of my guidance.
- Keep updated minute files for various meetings i.e. senior management meetings, staff meetings, sales & service meetings, audit meetings among others.
- Ensure circulation of information to their respective destinations whenever instructed to do so.
- Assist with staff welfare issues whenever called upon in terms of general cleanliness, feeding among others.
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- Human Resource / People management
- I supervise 1 person, the executive banking Assistant who directly reports to me .
- Consistently I produce clear project plans, specifying objectives, measures and targets for the team.
- I set clears goals and standards for my subordinate such that we are able to work together as a team.
- Motivates the team and drive projects through to completions, resulting in consistently high performance and achievement.
- Evaluate and manage direct subordinates in a fair and consistent manner to achieve high standards of competence , motivation and service orientation.
- Leave schedules are diligently followed and leave forms properly filled and filed.
- There are no missing documents in each staff file because I cross check quarterly to ensure all files are updated with documents such as leave forms, handover certificate while going on leave, performance appraisals among others
- Staff complaints/grievances and achievements are addressed and celebrated respectively.
- Problem Solving and Planning
- I identify potential difficulties as well as generating workable and profitable solutions that benefit both the client and the bank
- Understanding the policies, principles and specific executive banking objectives has helped me in portfolio management.
- I have had the ability to apply principles of financial planning, credit and Risk management.
- Analyze clients’ financial behaviour, accounts to match their needs with products that will result in greater benefit for the client and increased revenue for the bank.
- Ability to formulate an action plan to bring about the realization of goals and targets for retention and growth of the portfolio in line with the value proposition and the business plan
Personal Banker, Stanbic bank, Lira Branch; 2009-2012
- Cross Selling Stanbic banks Products
- Accounts Opening according to the laid down procedures and policies
- Loan origination and making sure that loan recoveries are made according to policies of the Bank
- Monitoring dormant accounts and accounts due for closure
- Making transfers and ensuring that they are made according to the laid down procedures
- Working hand in hand with credit to make sure that client’s loans are being processed.
- Managing timely Customer Queries
- Team work
- Providing professional banking and financial advice to clients
Banking Officer (Teller), Stanbic bank Uganda Limited June 2006 – 2008; Moyo Branch.
- In coordination with the team leader banking, ensure that all records of transactions are accurate, and updated daily.
- Provide good services to the customer and assist them in all ways possible
- Manage all internal accounts for proper accountability of bank funds
- Ensure accurate accounts record and book keeping
- Searches banking files and records relating to information required for references. Selects records and information for documentations
- Assist other staff members and customers for request in accordance with the banking policies and procedures of the institution
Accounts Support / Assistant; Ken Group of companies, June 2004- June 2006.
- Check the provision of a range of services, including facilities and light vehicle management, travel, protocol related, etc., maintaining information, to contribute to the provision of a safe and comfortable working environment in the absence of the accountant.
- Collate and process information including dissemination to support the production of standard stationery and reports for the unit, to enable decision-making and the effective management of resources.
- Manage and maintain paper / store records within the area of responsibility in accordance with established procedures, to ensure swift and easy data access as required.
- Undertake research and perform basic analyses of data, to contribute to the provision of accurate information and effective management of resources.
- I have always been the first point of contact for internal queries, to facilitate the provision of efficient and effective resolution of daily issues.
- Provide inputs to routine methods and practices in own area of work, to support the continuous improvement of services provided.
- Assist in providing the procedural and technical support to staff within the areas of finance and budget, stores, to ensure compliance with Ken group of companies’ financial policies, rules and regulations.
- Monitor monthly expenditure forecasts and provide expenditure reports in order to facilitate informed decision-making by management.
- Monitor the sub-imprest bank and petty cash accounts regularly, to ensure that adequate funds are available and appropriately disbursed.
- Verify vendor claims, advances and other receivables and observe appropriate procurement procedures, to ensure that suppliers are paid in a timely manner and in conformance with Ken group of companies finance rules and regulations.
- Assist in compiling information from various sources to prepare reports relating to inventory, budgets, accounting, finance and statistics.
- Retrieve, format and validate information obtained from various financial information systems and bring any discrepancy or inaccuracy to the attention of the Accountant and follow up corrective actions.
- Perform administrative duties related to the monitoring and recording of fixed assets, spend on fuel and spare parts for vehicles and generators, Assorted stationery received and manufactured to ensure that the databases are accurately updated.
- Maintain the web-based register for all invoices and payment transfers and record paperwork, to ensure that all documents are maintained and filed in compliance with Ken Group of companies’ standards and guidelines.
- Monitor and record all expenses in line with the approved budget to ensure that correct expenditure costs are charged and payments to external suppliers, cash grants and other supplier invoices are processed in a timely manner.
- Provide guidance and on-the-job training to other support staff, to ensure services are delivered consistently and to the required standards
Selected Research Work
- The Importance of internal control systems on the efficiency and effectiveness of an organisation – Case study, Victoria Super market. A research report for Bachelor of Business Administration and management
- The impact of Financial management of profitability of an organisation, Stanbic bank as a case study – a project proposal write up for Post Graduate Diploma in Financial Management.
Languages
Language Speaking Writing Reading
English Fluent Very Good Very Good
Acholi Fluent Good Very Good
Luganda Good Basic Basic
Referees
- Akot Lilian
Human capital,
Centenary Rural development bank
Mob: +256 772 310039
Email: akotlillian82@gmail.com
- Okuma Isaac
Regional Employee Value Banking
Stanbic Holdings Limited
Mob: +256773157810
Email: okumai@gmail.com
- Munduga Moses
Finance and Admin. Director
UN Regional Service Centre , Entebbe
Mob: +256 772373378
Email: mundugam@gmail.com