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CUSTOMER EXPERIENCE MANAGER

Customer experience professional  KAMPALA Member from 7 years

This is to submit my Resume and Curriculum Vitae [CV] for the position of Customer Experience Manager.

I am a female Ugandan aged 28, and a graduate of Makerere University, having accomplished Bachelors of Commerce [B.Com] Degree majoring in Marketing, in addition to having Practicum and internship training.

Currently I am working as a Service Centre Advisor at the MTN Mbale Service Centre in which I handle face to face interactions. I answer Clients queries within quality parameter and in case of referral, by forwarding them to the department for timely solution. I have been providing swift and professional administrative support to both staff and clients among others.

With the above training and skills attained in Office administration and Customer Care Management of three years exposure till date at MTN customer service, I find myself suitable for the opportunity to serve your organization in the position of Customer Experience Manager.

For more details about my conduct and integrity, I refer you to the Referees mentioned in my Curriculum Vitae [CV].

Attached please find photocopies of my credentials and academic documents, and CV for your further assessment.

Skills

• Effective communication skills • Public Relations skills • Clients query follow-up skills • Data Technology management skills • IT systems usage skills • Problem solving/fixing skills • Time management skills • Team playing skills • Deadline / Timeline management skills • Sales promotion skills • Administrative and clients care & management skills. • Interpersonal skills [ i.e. Tolerance and flexibility

Education

  • MAKERERE UNIVERSITY
     2011-2015 :  MARKETING
     Grade / GPA : pass
     Qualification : BACHELORS OF COMMERCE [MARKETING]
  • BETHANY HIGH SCHOOL
     2009 :  Advanced level
     Grade / GPA : 2010
     Qualification : UACE
  • SEETA HIGH SCHOOL
     2005-2008 :  Ordinary level
     Grade / GPA : first grade
     Qualification : UCE

Experience

  • MTN
     2016-2018 :  Call centre advisor
     Yearly Salary : 11000000
     Job Duties : 
    • Answering Clients queries within quality parameter. • Advising clients on choice of appropriate MTN products & services in line with their needs / desire. • Educating & advising clients on MTN products & services available on market. • Providing appropriate solutions to Clients queries on MTN products, services and operations. • Offering up-to-date information to Clients on MTN promotions, billing system and operations. • Resolving / fixing clients’ needs with reliable and up-to-date solutions. • Processing clients queries on time ,and • In case of referral, by forwarding them to the department for timely solution finding
  • Economic Policy Research Centre
     2016 :  Enumerator
     Yearly Salary : 2800000
     Job Duties : 
    • Visiting Sampled Health Centers in Northern Uganda. • Interviewing respondents • Carrying out Focus group discussion – [FGD] • Data Collection from respondents. • Data Analysis and • Complition of data/findings. • Writing field Report.
  • Economic Policy Research Centre
     2015 :  Enumerator
     Yearly Salary : 3100000
     Job Duties : 
    Listing and sampling homes • Interviewing respondents • Carrying out Focus group discussion – [FGD] • Data Collection from respondents. • Data Analysis and • Complition of dta/findings. • Writing field Report.

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