| True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali.
We are sourcing for a qualified and competent individual to fill the following key position for one of our Clients, a multinational media organisation with principal operations in pay television and video entertainment.
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| Position Name |
Key Account Supervisor |
Position ID |
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| Reports to |
Head of Sales |
| Direct Reports |
N/A |
| Division |
Customer |
Department |
Customer |
| Band |
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| Key Customers |
Internal:
Marketing, Commercial Sales, Customer Care, Customer Operations, Digital Enablement, Customer Value Management, Customer Experience & PMO, Strategy, CII, Legal, Regulatory, Finance, HR; BTD
External:
Retailers, Distributors, Decoder Manufacturers, Installers, Agencies, Hospitality Industry and other businesses.
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| Location |
Uganda |
| Purpose of the Position:
§ To develop, win, maintain, and expand relationships with Channel Partners across Uganda to continuously drive revenue growth (Acquisition and Retention).
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| Key Performance Objectives |
Tasks |
| Strategy Formulation & Execution |
- Manage the whole Channel Partner network in Uganda
- Develop and implement strategy and initiatives to grow the Channel Partners
- Achievement of Budgeted sales through Channel network
- Maintain and expand dealer channel/reseller network.
- Promote productivity of the field force
- Competition tracking and penetrate where competition exist
- Develop processes for working with the Dealers.
- Develop and maintains promotion programs for Dealers.
- Performs routine audits/satisfaction surveys of Dealerships across the country.
- Responsible for Dealer conflict resolution
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| Channel Management |
- Implement/monitor Channel Partner Growth Strategy
- Identify Channel partners.
- Work with distribution partners to build sustainable channels, both depth and breadth to support subscriber growth expectations.
- Implement a channel enablement framework throughout all territories.
- Develop dealer incentives jointly with Management, Marketing, Finance, by monitoring dealer requirements and requests on an ongoing basis.
- Ensure all dealer incentives are aligned with organizational goals
- Manage the Direct Sales Scheme
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| Budget Management |
- Manage budgets and maintain accurate and up to date channel plans
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| Relationship Management |
- Develop a strong collaborative working relationship with the Channel partners.
- Respond quickly to requests, work collaboratively to solve business problems, and communicate regularly with internal and external stakeholders.
- Establish direct communication with channel partners, providing supports and advise.
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| Reporting and Analysis |
- Analyze the business and service performance, providing insight that will help Channel Partners and grow the business in accordance with set goals.
- Monitor competitive effects and trends in the channel.
- Ensure that each report is accurate, concise, and timely.
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| Qualifications Essential:
Qualification Preferred:
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Experience
- A minimum of 8 years in a commerce, business administration or sales and marketing leadership role
- Strong financial acumen and experience in channel partner management
- Deep sales & distribution knowledge
- Commercial experience in Kenya
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Technical Competencies
- Commercial Acumen
- Financial Management
- Negotiations Skills
- Customer Relationship Management
- Developing Value Proposition
- Product/Brand Knowledge
- Financial Management
- Risk Management
- Governance and Compliance
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| Behavioral Competencies |
- Strategic Thinking
- Networking
- Risk Management
- Negotiation Skills
- Future Oriented
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