|Job Title:||Call Center Agents|
|Department:||Marketing & Customer Service|
|Reports to:||Directly to:||Call Center Manager|
|In directly to:||TNC-UG|
|Provide timely and accurate response to all customer complaints and ensure customer satisfaction.|
|Educational & Experience|
|· A degree in Marketing or in a Business Related Course.
· A Second Year or Third Year University Student.
|· Excellent communication skills.(Written, Verbal and Listening Skills)
· Customer Care Skills
· Good Analytical Skills
· Good presentation and Interpersonal skills.
· Able to diagnose, analyze and solve problems.
· Discretion when dealing with confidential information.
· Professional and ethical with absolute honesty.
· Able to manage a team.
|You can also send your CV to firstname.lastname@example.org|
|Last Updated By:||Date:|